[Asterisk-Users] Caller id and the number of rings

[HengWee Chin]

Hi Umar,

  unfortunately I have not found a solution for my problem. I do not think 
that there is any problem in the dial plan.  The IVR that I have is not done 
using asterisk.  It is another application running on another machine with a 
telephony card (dialogic).

>From my understanding, the presentation of caller id in between the first 
and the seconds ring. That is why asterisk is waiting for 2 rings before 
picking up the call. For the same reason, I think asterisk is also sending 
out the caller id between the first and second ring to the phones. Hence, 
the caller have to wait for 4 rings before the IVR can pickup the phone with 
the caller id information.

The problem can be simulated using a caller id device. So instead of the 
IVR, the asterisk is connected to a caller id device.  The caller will have 
to wait for 3 rings before someone answer the phone. Wait for 4 rings if we 
want to know who is calling.

I am wondering if there is any way or settings I can set to allow the caller 
id to pass thro' asterisk and let the IVR pickup the caller id information. 
This means that asterisk do not wait for 2 rings to process the call. Any 
ideas?

Thanks.

Regards,
Chin


>
>On Wed, 2004-09-08 at 04:43, HengWee Chin wrote:
> > Hi all,
> >
> >    I have the following setup
> >    PSTN -> ASTERISK -> IVR (using dialogic card)
> >
> > 1) Caller id information is presented to asterisk during the first and
> > second ring.
> > 2) Hence, Asterisk waits for 2 rings before pickup the call and 
>forwarding
> > to the appropriate FXS port.
> > 3) The IVR application also waits for 2 rings before picking up the call 
>to
> > get the caller id.
> > 4) Hence any caller calling to the IVR will have to wait for 4 rings 
>before
> > he is serviced. This is too long.
> > 5) Anyone have any idea how can I reduced the number of rings and still 
>have
> > caller id available to IVR?
> > 6) If I were to switch PRI ISDN, would I still have the same problem?
> >
> > Thanks in advanced.
> >
> > Regards,
> > Chin
> >
> > _________________________________________________________________
>Hi Chin
>
>Did you find a resolution, I could not see a response that solves your
>issue.
>
>If you still have the issue it might be worth posting parts of your
>dialplan.
>
>Generally speaking, I would change the IVR part of your dialplan so that
>it checks if caller ID has been set, in which case it answers
>straightaway, if not then it waits for two rings.
>
>Umar
>

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