[Asterisk-Users] Empty Queues

[ghost at silcon.com]

If your agents log in dynamically using AddQueueMember, the Queue app will
not place the caller into an empty queue and you can send them to
voicemail.  If you use AgentLogin or define them in agents.conf, I've
found that Queue will place them into in an empty queue, where they can
sit on hold until hell freezes over.   Can anyone explain why it does this
and why that would be the desirable behavior (if it is)?

Anyway, this works for me...

exten => 100,1,Answer
exten => 100,2,SetCallerID("Sales Queue" (<100>)
exten => 100,3,Queue(salesq|t)
exten => 100,4,Voicemail(u100)
exten => 100,5,Hangup

exten => 90,1,Answer
exten => 90,2,AddQueueMember(salesq)
exten => 90,3,Playback(agent-loginok)
exten => 90,4,Hangup
exten => 90,103,Playback(custom/queue-alreadyon)
exten => 90,104,Hangup

exten => 91,1,Answer
exten => 91,2,RemoveQueueMember(salesq)
exten => 91,3,Playback(agent-loggedoff)
exten => 91,4,Hangup
exten => 91,103,Playback(custom/queue-alreadyoff)
exten => 91,104,Hangup



> Hi,
>
>
>
> Is there a way to detect if the caller will be entering an agentless
> queue? I'd like to be able to redirect any caller who tried to join a
> queue with no logged in agents, to be redirected to the groups
> voicemail. Is this possible? I know I could create a menu and an
> announcement for voicemail (should the user wish to drop from the
> queue); but they wouldn't know no one was taking calls :/
>
>
>
> Any help much appreciated.
>
>
>
> Regards,
>
>
>
> Ben
>
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