[Asterisk-Users] Polycom IP 600

[Tor Roberts]

Eric,
I tried this and could not get it to work. What I ended up doing is 
giving each button a different extension and then set the phone to 
"divert" to the second extension on busy. This is done with the "busy 
divert.busy.1.enabled="  and  "divert.busy.1.contact=" tags in the 
phones config file. This has some drawbacks in that you have to make way 
more extensions, but you also have to use call waiting on each line.
If there is a better way to do it, I would like to hear it. But this 
does get the job done. It would be great if you could just register all 
the lines to the same extension.

-Tor Roberts

Eric Mandel wrote:

>I am getting ready to install Asterisk and I was looking into the Polycom
>IP600 phones. I spoke with Polycom sales to verify the multiple line
>appearance and they said it would work. More specifically, if lines 1-3 all
>contain the same SIP registration info, the Polycom will only send out 1 SIP
>registration to the server and then handle the calls ringing on multiple
>lines. 
>
>I was wondering if anyone can confirm that this works with the polycoms. I
>know the 7960s support this, but I want to make sure the Polycom sales team
>wasn't just saying Yes to make the sale.
>
>Any comments are appreciated.
>
>-Eric 
>
>-----Original Message-----
>Subject: fwd on busy when calling multiple extensions at once 
>
>Chris A. Icide wrote:
>
>  
>
>>IMHO, the Polycom IP600 is a superior phone to the cisco 79XX phones.  
>>I base this off of having had both an IP600 and a 7960.  The two 
>>advantages the 7960 had over the IP600 was appearance and ease of 
>>configuration.  Outside of that, the IP600 (IMHO) beat the cisco hands 
>>down.
>>
>>Now, you MAY want to try registering all 6 lines on the polycom to the 
>>same line and see if the phone handles that as well as the cisco.  If 
>>it does, then you are set.  Otherwise, you will need some complex 
>>configuration work in your extensions.conf to achieve what you are 
>>looking to achieve.
>>
>>Some thoughts:
>>
>>What do you want to happen when one of the call takers has all 6 lines 
>>in use?
>>
>>Have you considered using queues to do what you need?
>>
>>-Chris
>>
>>On 10:08 AM 5/22/2004, Brian Cuthie wrote:
>>    
>>
>>>You might consider using the Cisco SIP phones. They're smart enough 
>>>to accept incoming calls for as many call appearances you have with 
>>>the same SIP registration.
>>>
>>>-brian
>>>
>>>Tor Roberts wrote:
>>>
>>>      
>>>
>>>>Hi,
>>>>I am setting up a dispatch center where will have 4 call takers, 
>>>>all with Polycom IP 600 Sip phones. Each phone will be setup with 6 
>>>>extensions each. When a new call comes in, the first extension on 
>>>>all the phones will ring. This works fine, the problem is when one 
>>>>of the dispatchers is already using her first extension and another 
>>>>call comes in. What happens now is that the remaining 3 phones ring 
>>>>on the first extension, but the dispatcher who is on a call, her 
>>>>phone does not ring. I want her second extension ring along with 
>>>>the other 3 phones first extensions.
>>>>
>>>>In sip.conf I have all the extensions set to incominglimit=1 and 
>>>>the pertinent part of extensions.conf is:
>>>>
>>>>exten => s,1,Dial(SIP/5000&SIP5001&SIP5002&SIP5003,20,tr)
>>>>exten => s,2,Dial(SIP/5004&SIP5005&SIP5006&SIP5007,20,tr)
>>>>
>>>>and so on.
>>>>
>>>>If anybody has any insight, or a better solution, that would be great.
>>>>
>>>>Thanks,
>>>>
>>>>-Tor Roberts
>>>>        
>>>>
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