[Asterisk-Users] Simple Call Center Setup?

[TC]

Come meet me in #asterisk-dev (tclark)
if you have pressing need & have 'C' skill's we have just about got a alpha
of this, 
This is a new * app we are calling ICD
Intelligent Call Distributor :)


----- Original Message ----- 
From: "Zarjazz" <zarjazz at quakenet.org>
To: <asterisk-users at lists.digium.com>
Sent: Saturday, February 21, 2004 4:35 AM
Subject: [Asterisk-Users] Simple Call Center Setup?


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> I am looking to implement a simple call center with Asterisk and I'm
> scratching my head trying to work out the best setup.
> 
> Now the usual dialin / dialout setup I have no problems with. SIP phone
> on each desk, * acting as the SIP proxy / PSTN gateway. User dials into
> the gateway to talk to an agent (hunt group type thing), or a single
> agent dials out to a specific number. That part is simple enough and
> works already.
> 
> However I need to add the following feature:
> 
> Some application (asterisk maybe or a custom SIP softphone type thing)
> needs to dial out to a range of numbers, once a success connection is
> made I need to then transfer the call to the first free agent. The
> available agents need to notify the system somehow that they are ready.
> I was thinking of maybe 'parking' and then somehow inviting the remote
> call to their phone.
> 
> So is something like this possible already with * or do I need to go and
> start getting out my C refence manuals and do some coding?
> 
> Vince.
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