[Asterisk-Users] Simple Call Center Setup?

[Zarjazz]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

I am looking to implement a simple call center with Asterisk and I'm
scratching my head trying to work out the best setup.

Now the usual dialin / dialout setup I have no problems with. SIP phone
on each desk, * acting as the SIP proxy / PSTN gateway. User dials into
the gateway to talk to an agent (hunt group type thing), or a single
agent dials out to a specific number. That part is simple enough and
works already.

However I need to add the following feature:

Some application (asterisk maybe or a custom SIP softphone type thing)
needs to dial out to a range of numbers, once a success connection is
made I need to then transfer the call to the first free agent. The
available agents need to notify the system somehow that they are ready.
I was thinking of maybe 'parking' and then somehow inviting the remote
call to their phone.

So is something like this possible already with * or do I need to go and
start getting out my C refence manuals and do some coding?

Vince.
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.4 (MingW32)

iD8DBQFAN1CaPx/nyuA99rgRAolvAJ4ir83H4UlNeYW4twPG+w0j5KRBgwCg1pXh
2IDBbj/+dUh/w5E1BmH4kDM=
=NX9Q
-----END PGP SIGNATURE-----