[Asterisk-Users] Cisco 7960 bug in 6.1 evident in Asterisk

John Todd jtodd at loligo.com
Thu Feb 5 18:40:18 MST 2004 

Correct.  Wedged hard.

JT


>So Star-Six-Settings won't reboot the phone in this state?
>
>cameron.
>
>On Thu, 5 Feb 2004, John Todd wrote:
>
>>  I had a previous error where, due to a faulty switch port, one of my
>>  7960's was rebooting or locking fairly often.  That was due to a
>>  physical, electrical error.
>>
>>  This problem is significantly different.  A fully-loaded (all six
>>  lines) 7960 will gradually stop registrations to one of my (distant)
>>  servers, and will often wedge itself, requiring reboot by power cord
>>  yanking.  Or it will spontaneously reboot.   I think this is due to
>>  some unusual SIP messages being sent to the phone from *, tickling a
>>  different bug in the phone that causes it to lose it's mind.  See my
>>  bugnote:
>>
>>  http://bugs.digium.com/bug_view_page.php?bug_id=0000889
>>
>>  Due to other network conditions (i.e.: the remote server 3300 miles
>>  away has a cable modem problem) I am unable to get more details.
>>
>>  JT
>>
>>
>>
>>  >No they do not but apparetly his phones either didn't like the switch they
>>  >were on or they have something wrong with them.
>>  >
>>  >bkw
>>  >
>>  >On Thu, 5 Feb 2004, Chris Clifton wrote:
>>  >
>>  >>  So do the 7960's have to be on the same subnet as the * box ?
>>  >>
>>  >>  This seems like a major detriment to using them in a typical wan
>>  >>  environment.
>>  >>
>>  >>  - Chris Clifton
>>  >>
>>  >>  ----- Original Message -----
>>  >>  From: "Brian West" <brian at bkw.org>
>>  >>  To: <asterisk-users at lists.digium.com>
>>  >>  Sent: Wednesday, February 04, 2004 1:58 PM
>>  >>  Subject: Re: [Asterisk-Users] Cisco 7960 bug in 6.1 evident in Asterisk
>>  >>
>>  >>
>>  >>  > Does the first line, backup and emergency proxy go to the * box on the
>>  >>  > same wire?  Malcolm and I figured out the 7960's freak 
>>smooth out if the
>>  >>  > asterisk server isn't on the same subnet his phones kept 
>>rebooting over
>>  >>  > and over and over till we took them off the switch they were 
>>on and move
>>  >>  > them to the one with the aterisk server.
>>  >>  >
>>  >>  > bkw
>>  >>  >
>>  >>  > On Wed, 4 Feb 2004, John Todd wrote:
>>  >>  >
>>  >>  > > Yes and no.  The Cisco phone is on a NAT network that is quite
>>  >>  > > distant from one of the Asterisk servers, but on the same 
>>wire as the
>>  >>  > > other.  Three lines go to the remote *, and three lines remain local
>>  >>  > > on the network to the other * server.  I'm running CVS as of this
>>  >>  > > morning on both servers.  Strangely, today the phone 
>>hasn't locked up
>>  >>  > > or rebooted, though now I am getting one or two of the lines failing
>>  >>  > > to REGISTER - they're simply not sending out a request, according to
>>  >>  > > the network dump.  <sigh>
>>  >>  > >
>>  >>  > > JT
>>  >>  > >
>>  >>  > >
>>  >>  > > At 7:43 AM -0600 2/4/04, Brian West wrote:
>  > >>  > > >
>  > >>  > > >Question.. is the 7960 on the same subnet as your 
>asterisk server?  I
>  > >>  have
>  > >>  > > >a 7960 registered with 3 diffrent asterisk servers.  All 6 lines.
>  > >>  Running
>>  >>  > > >6.1 and has 12 days of uptime.
>>  >>  > > >
>>  >>  > > >bkw
>>  >>  > > >
>>  >>  > > >On Wed, 4 Feb 2004, John Todd wrote:
>>  >>  > > >
>>  >>  > > >>
>>  >>  > > >>  So, I've managed to consistently lock up my Cisco 7960 
>>(SIP 6.1) to
>>  >>  > > >>  the point where it needs to be unplugged, due to 
>>software errors.
>>  >>  > > >>  This is a first.
>>  >>  > > >>
>>  >>  > > >>  My suspicions are that this bug in Asterisk is causing 
>>the lockups:
>>  >>  > > >>     http://bugs.digium.com/bug_view_page.php?bug_id=0000889
>>  >>  > > >>
>>  >>  > > >>  It seems unusual to me that a low volume of bogus SIP messages
>>  >>  should
>>  >>  > > >>  lock up the 7960, but that seems to be the case.   It seems this
>>  >>  only
>>  >>  > > >>  happens on my 7960 that I have completely full of 
>>extensions (all
>>  >>  six
>>  >>  > > >>  line buttons are lit, two of them are auto-answer.) 
>>I think this
>>  >>  is
>>  >>  > > >>  one bug tickling another bug; bad messages from * are 
>>killing the
>>  >>  > > >>  7960.
>>  >>  > > >>
>>  >>  > > >>  I'd like anyone else with experiences with this  type of failure
>  > >  > with
>>  >  > > > >>  Asterisk to give me a shout; I'm going to report this to Cisco
>>  >  > > > >>  somehow, but don't have enough evidence.
>>  >  > > > >>
>>  >  > > > >  > JT
>>  >  > > > >
>>  >  > > > _______________________________________________
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