[Asterisk-Users] Cannot transfer after queue agent picks up call

[steve szmidt]

On Sunday 26 December 2004 11:13 am, steve szmidt wrote:
> I have not been able to find anything that relates to this problem. The
> agents are using Cisco phones.
>
> Calls goes into a queue. but once an agent picks it up it cannot be
> transferred. However if they call directly to the agents extension it's not
> a problem transferring calls.
>
> It sounds like a misconfiguration but I cannot see what's wrong. Any
> takers?

Well they can do supervised transfers, but not unsupervised ones. I kind of 
expected it to be the other way around. Is this normal?

-- 

Steve Szmidt

"They that would give up essential liberty for temporary safety 
deserve neither liberty nor safety."
                                Benjamin Franklin