[Asterisk-Users] Cisco 7960 Support Products

[asterisk-users at adamlewis.com]

I just tried to order the CON-SNT-CP7960 part from CDW. This is the ~$8 1yr
support contract that's supposed to give access to the Cisco download site
for firmware for the 7960 . wellll, I got a call from CDW saying that Cisco
wouldn't authorize them to sell that product to me.  The sales rep
conferenced me in with the CDW Cisco person and he explained that
CON-SNT-CP7960 is an international product and that the equivalent U.S.
product was CON-SNT-PKG1 . which is a catchall support contract for all
"Category 1" Cisco products (which the 7960 apparently is) and costs $86.97.
I asked him why the domestic (U.S.) version of the same thing was 10 times
more expensive and he replied that there usually isn't much of a price gap
and he had no idea, he also mentioned that he's been trying to figure out
what the hell Cisco is up to for the past three months.  He also mentioned
that other resellers might be able to sell CON-SNT-CP7960 in the US, but
that CDW was not authorized to do this.

 

Now, paying $86.97 for a year of phone support isn't really that big a deal
for me, but since all I (we) want is firmware access on the Cisco website,
it seems kind of ridiculous.  I was wondering if anyone else has recent
experience getting CON-SNT-CP7960 in the U.S.?  What retailer did you use?

 

Weird.

 

~Adam

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