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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I just tried to order the </span></font>CON-SNT-CP7960 part
from CDW… This is the ~$8 1yr support contract that’s supposed to
give access to the Cisco download site for firmware for the 7960 …
wellll, I got a call from CDW saying that Cisco wouldn’t authorize them
to sell that product to me. The sales rep conferenced me in with the CDW Cisco
person and he explained that CON-SNT-CP7960 is an international product and
that the equivalent U.S. product was CON-SNT-PKG1 … which is a catchall
support contract for all “Category 1” Cisco products (which the
7960 apparently is) and costs $86.97. I asked him why the domestic (U.S.)
version of the same thing was 10 times more expensive and he replied that there
usually isn’t much of a price gap and he had no idea, he also mentioned
that he’s been trying to figure out what the hell Cisco is up to for the
past three months. He also mentioned that other resellers might be able
to sell CON-SNT-CP7960 in the US, but that CDW was not authorized to do this.</p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Now, paying $86.97 for a year of phone support isn’t really that
big a deal for me, but since all I (we) want is firmware access on the Cisco
website, it seems kind of ridiculous. I was wondering if anyone else has
recent experience getting CON-SNT-CP7960 in the </span></font>U.S.? What
retailer did you use?</p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Weird.</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>~Adam</span></font></p>
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