[Asterisk-Users] app_queue question

[Matthew Boehm]

> But now in this instance it drops them into voice mail.

No. In "MY" instance, they goto voicemail. YOUR instance can do whatever you
want.

> Could this by chance be done with a AGI of some sort?

    You bet. Since the queue.conf drops them into a context, you can have
that context do whatever you want.

-Matthew

----- Original Message ----- 
From: "Brian C. Fertig" <brian at planet-telecom.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Wednesday, December 01, 2004 4:05 PM
Subject: RE: [Asterisk-Users] app_queue question


But now in this instance it drops them into voice mail.   Is there a way
to have them punch in there phone number so they can keep there space in
the
system?   Like if they are #20 in queue when they left their # for call
back
that when they get to number 4 or 5 that they would be called back and
put back in queue to wait the remainder of time?  Could this by chance
be done with a AGI of some sort?



.o-------------------------------------------------------o.
Brian Fertig
Network Engineer
Planet Telecom, Inc.
Tampa, FL Office


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matthew
Boehm
Sent: Wednesday, December 01, 2004 4:45 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] app_queue question

Check out queues.conf

;
; A context may be specified, in which if the user types a SINGLE
; digit extension while they are in the queue, they will be taken out
; of the queue and sent to that extension in this context.
;
context = cytel-queuewaitnomore

In our case, if a person presses 0 then they go into a generic voicemail
box. Be sure to record a new message that lets them know of this.

-Matthew

----- Original Message ----- 
From: "Brian C. Fertig" <brian at planet-telecom.com>
To: <asterisk-users at lists.digium.com>
Sent: Wednesday, December 01, 2004 3:08 PM
Subject: [Asterisk-Users] app_queue question


Is it possible to have customers to be in queue and have a prompt that
asks
them if they want to leave a phone number so when there time is
up they will get a call back so they can speak with the CSR?



.o-------------------------------------------------------o.
Brian Fertig
Network Engineer
Planet Telecom, Inc.
Tampa, FL Office

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