[Asterisk-Users] snom reporting busy when it shouldn't

[Frederic Steinfels]

Christian Stredicke wrote:

> Right. When the phone is ringing, there is nothing like „another 
> ringing indication“. That’s was done by intention, we simply wanted to 
> keep things simple. One at a time!
>
Thanks for responding; even on Sunday (great service).
Will this apply for the snom220 as well? I am using the 200 for now.

My oppinion: A phone does not have to be simple, a phone needs to supply 
the best possible service under a heavy load. Switching between calls or 
forwarding to other employees/phones with as little buttons pressed as 
possible while giving the operator a good overview of what's going on is 
crucial.

My employee operating this phone will have to handle a large amount of 
calls during the day and it happens all the time that several people are 
calling at once. Furthermore the operater has to be able to distinguish 
between less important and more important calls (like suppliers, support 
requests, important customers, less important customers) in order to 
pick up the most important call first. Therefore there has to be a way 
the phone is showing this information either in the display or with 
different LED colors or positions on the line buttons for example. Of 
course asterisk can help here by putting it into the callerid or calling 
different extensions/lines/(virtual)phones/accounts etc.

By the way: all this is working perfectly in the Cisco 9760.

Frederic

Frederic