[Asterisk-Users] real billing time for a call

[Sistemas - ANALITICA MD]

really, for that, CDR needs to be rewritten in some parts, cause one thing
you could use is to know the full path of a call, based on an identifier
or something, so you can now the cal last 10 seconds on the prompt, 15
seconds on a queue, the 20 seconds talking, after that was parked for 10
seconds and then 5 secs after picked up and transfered and of ourse actual
call last 120 secs.

I mean a CDR entrance for each application.. don't yopu think? but that
work is quite hard... i think..

What do you say mark?

<cita quien="mattf">
> Is there any way that you could trigger events based upon actual pickup of
> calls and hangups of lines in ALL cases(parked calls, queued calls, calls
> triggerd by .call queue files)?
>
> It seems like Asterisk needs something a little lower level to allow for
> this, is it even possible?
>
> MATT---
>
> -----Original Message-----
> From: asterisk at analitica.md [mailto:asterisk at analitica.md]
> Sent: Thursday, October 09, 2003 8:57 AM
> To: asterisk-users at lists.digium.com
> Subject: Re: [Asterisk-Users] real billing time for a call
>
>
> yes, you're right, i tried to put a ast_cdr_answer when queue makes the
> ast_cdr_setdstchan, but it didn't work, or maybe, apps like backgound and
> playback should not issue an ast_cdr_answer, so it is ussued only when the
> answer is actually answered by someone.
>
>
>> is you used the queue app, don't you also see a 20 sec event for that ?
>>
>> asterisk at analitica.md wrote:
>>
>>>hello,
>>>
>>>I am working with asterisk and looking for some stats about operators,
>>>then i've found that there is no real time of the call in asterisk when
>>> i
>>>use an autoattend context.
>>>
>>>looking into the cdr.c i can see that applications can call a ¨set
>>>destination¨ or something to update the CDR record so you can know the
>>>real destination of the call, but i can't found something to make the
>>>apps(queue,dial, etc.) to update also the real time of the answer for
>>> that
>>>call.
>>>When the exten,s,1, is executed the answer time is setted and it remains
>>>that way, so if for example, a person dials a PBX, the autoattend starts
>>>telling him about the menu and the extensions and the person just dial
>>> an
>>>extension, lets say it took him 15 secs, then the Dial app is executed,
>>>for example it could be a queue app, and the extension start ringing,
>>> for
>>>lets say 5 sec and we have 20 secs so far and no real answer for that
>>>call, when anotehr person actually answers the call and they talk about
>>> 20
>>>secs, the CDR will tell me that the specific call i'm talking about had
>>> 40
>>>secs with 40 secs billables, when the real thing is that it was 20 secs
>>>what the real call last, i mean for real when a person actually gives
>>>attention to the caller.
>>>
>>>anyone has opinions?
>>>
>>>i think it could be very usefull, cause sometimes you need to know, for
>>>example, if operators are answering the calls for real or not, or if
>>> they
>>>just let it ring. with actual statistics.. i can't know that.
>>>
>>>
>>>thanks in advance.
>>>_______________________________________________
>>>Asterisk-Users mailing list
>>>Asterisk-Users at lists.digium.com
>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>>
>>>
>>
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>
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Sistemas - ANALITCA - MD