[Asterisk-Users] real billing time for a call

[mattf]

Is there any way that you could trigger events based upon actual pickup of
calls and hangups of lines in ALL cases(parked calls, queued calls, calls
triggerd by .call queue files)?

It seems like Asterisk needs something a little lower level to allow for
this, is it even possible?

MATT---

-----Original Message-----
From: asterisk at analitica.md [mailto:asterisk at analitica.md]
Sent: Thursday, October 09, 2003 8:57 AM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] real billing time for a call


yes, you're right, i tried to put a ast_cdr_answer when queue makes the
ast_cdr_setdstchan, but it didn't work, or maybe, apps like backgound and
playback should not issue an ast_cdr_answer, so it is ussued only when the
answer is actually answered by someone.


> is you used the queue app, don't you also see a 20 sec event for that ?
>
> asterisk at analitica.md wrote:
>
>>hello,
>>
>>I am working with asterisk and looking for some stats about operators,
>>then i've found that there is no real time of the call in asterisk when i
>>use an autoattend context.
>>
>>looking into the cdr.c i can see that applications can call a ¨set
>>destination¨ or something to update the CDR record so you can know the
>>real destination of the call, but i can't found something to make the
>>apps(queue,dial, etc.) to update also the real time of the answer for
>> that
>>call.
>>When the exten,s,1, is executed the answer time is setted and it remains
>>that way, so if for example, a person dials a PBX, the autoattend starts
>>telling him about the menu and the extensions and the person just dial an
>>extension, lets say it took him 15 secs, then the Dial app is executed,
>>for example it could be a queue app, and the extension start ringing, for
>>lets say 5 sec and we have 20 secs so far and no real answer for that
>>call, when anotehr person actually answers the call and they talk about
>> 20
>>secs, the CDR will tell me that the specific call i'm talking about had
>> 40
>>secs with 40 secs billables, when the real thing is that it was 20 secs
>>what the real call last, i mean for real when a person actually gives
>>attention to the caller.
>>
>>anyone has opinions?
>>
>>i think it could be very usefull, cause sometimes you need to know, for
>>example, if operators are answering the calls for real or not, or if they
>>just let it ring. with actual statistics.. i can't know that.
>>
>>
>>thanks in advance.
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>>
>>
>
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