[Asterisk-Users] Predictive Dialer

[James Coberly]

I will join the other list,  but as a statement from the 
industry........  We actually utilize it for our existing client base, 
it is not for direct cold-calling of new clientel.  I am sure that most 
ppl don't like to have the automated/manned systems from many companies 
calling them, but there are quite a few out there that utilize it for 
their existing customers (we have over 100,000k) that we routinely like 
to talk to.  It does place * into a much larger market base that opens 
more development and more base to draw insight from.  Just my two cents, 
but I think it is a feature that allows * users to utilize their agents 
in a much more productive manner.

James-


Peter Brown wrote:

>Chris are you willing to post the code?
>
>Peter
>
>At 19:09 2/10/2003 -0400, you wrote:
>  
>
>>Hi James--
>>
>>I got a dialer working without too many hiccups about two
>>months ago.  It relies on changes to chan_agent, app_queue,
>>a PostgreSQL backend, a Tcl-* manager interface, a bunch of
>>Tcl glue, and some cron jobs.  The results for each call are
>>logged in right through the phone key pad, and the algorithm
>>for prediction looks at number of agents logged in, average
>>length of calls, and a magic number the boss man can set to
>>speed it up or slow it down, plus a couple others I forget.
>>
>>Although it relies on some bastardization of the Caller-ID
>>(who doesn't), it is in compliance with all the latest FCC
>>rules.  A key to making it stable was the recent placement
>>of extra locks in the queue and agent code.  It still gets
>>some frozen lines, but I blame it on the Zhone, and they
>>seem to thaw out when you power cycle the POS channel bank.
>>
>>I know there was a separate list setup for discussions about
>>a predictive dialer, and I would like to contribute my code
>>there but don't remember who made the list or if it has ever
>>seen any traffic.  Not to make a meta-comment on this
>>thread, but whenever the discussion of a predictive dialer
>>does arise, it seems to get spit on by those who aren't fans
>>of the technology.  I think that's a real shame as it
>>represents a huge market for *.  I had some moral qualms
>>about it, too, but they pale in comparison to those I would
>>have if, say, I was hacking on voicemail for the Pentagon or
>>rolling out a PBX at Fox News.
>>
>>--Chris
>>
>>
>>On Thu, 2 Oct 2003, James Coberly waxed:
>>
>>    
>>
>>>Hi,
>>>
>>>Some time ago there were posts about Predictive dialing.  Has anyone 
>>>seen or made any forward progress on this ability?  I would be very 
>>>interested in any further info regarding the ability.
>>>
>>>Thanks,
>>>James-
>>>      
>>>
>>-- 
>>
>>Chris Maj <cmaj_hat_freedomcorpse_hot_info>
>>0xC0051F6A
>>5EBB 2035 F07B 3B09 5A31  7C09 196F 4126 C005 1F6A
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>>    
>>
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