[Asterisk-Users] Predictive Dialer

[Peter Brown]

Chris are you willing to post the code?

Peter

At 19:09 2/10/2003 -0400, you wrote:
>Hi James--
>
>I got a dialer working without too many hiccups about two
>months ago.  It relies on changes to chan_agent, app_queue,
>a PostgreSQL backend, a Tcl-* manager interface, a bunch of
>Tcl glue, and some cron jobs.  The results for each call are
>logged in right through the phone key pad, and the algorithm
>for prediction looks at number of agents logged in, average
>length of calls, and a magic number the boss man can set to
>speed it up or slow it down, plus a couple others I forget.
>
>Although it relies on some bastardization of the Caller-ID
>(who doesn't), it is in compliance with all the latest FCC
>rules.  A key to making it stable was the recent placement
>of extra locks in the queue and agent code.  It still gets
>some frozen lines, but I blame it on the Zhone, and they
>seem to thaw out when you power cycle the POS channel bank.
>
>I know there was a separate list setup for discussions about
>a predictive dialer, and I would like to contribute my code
>there but don't remember who made the list or if it has ever
>seen any traffic.  Not to make a meta-comment on this
>thread, but whenever the discussion of a predictive dialer
>does arise, it seems to get spit on by those who aren't fans
>of the technology.  I think that's a real shame as it
>represents a huge market for *.  I had some moral qualms
>about it, too, but they pale in comparison to those I would
>have if, say, I was hacking on voicemail for the Pentagon or
>rolling out a PBX at Fox News.
>
>--Chris
>
>
>On Thu, 2 Oct 2003, James Coberly waxed:
>
>> Hi,
>> 
>> Some time ago there were posts about Predictive dialing.  Has anyone 
>> seen or made any forward progress on this ability?  I would be very 
>> interested in any further info regarding the ability.
>> 
>> Thanks,
>> James-
>
>
>-- 
>
>Chris Maj <cmaj_hat_freedomcorpse_hot_info>
>0xC0051F6A
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