[Asterisk-Users] Options for 3rd party call control

[BestWay CAN]

Under your situation, Asterisk will play a role with IVR+ACD as well as transfer the calls to your destination you requested, it will not be very difficult to write if you know Asterisk well.
 
Howard Song

Alistair Cunningham <ac at gnu.org> wrote:
I am working on a project on 3rd party call control for a call center, for
which I think Asterisk may be useful. What I would like to do is:

- Have a call come in to Asterisk.

- Asterisk asks another machine, over a slow IP link, such as a modem, how it
should route the call. Asterisk passes the called and calling numbers.

- This other machine looks up the destination, based on called and calling
numbers, in an SQL database, and responds to Asterisk.

- When Asterisk gets a reply, it routes the call.

- During the call, this other machine may ask Asterisk to re-route the call.

- If this happens, Asterisk hangs up on the party it called, plays a 'please
hold' message to the caller, then connects them to the new destination.

- All this happens over a mixture of basic rate ISDN, analogue lines, H.323,
and SIP.

Looking at the Asterisk website, I don't see any options to do this. Has
anyone given this any thought? Would such a thing be difficult to write?

-- 
Alistair Cunningham,
Email: ac at gnu.org
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