<DIV>Under your situation, Asterisk will play a role with IVR+ACD as well as transfer the calls to your destination you requested, it will not be very difficult to write if you know Asterisk well.</DIV>
<DIV> </DIV>
<DIV>Howard Song<BR><BR><B><I>Alistair Cunningham <ac@gnu.org></I></B> wrote:</DIV>
<BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">I am working on a project on 3rd party call control for a call center, for<BR>which I think Asterisk may be useful. What I would like to do is:<BR><BR>- Have a call come in to Asterisk.<BR><BR>- Asterisk asks another machine, over a slow IP link, such as a modem, how it<BR>should route the call. Asterisk passes the called and calling numbers.<BR><BR>- This other machine looks up the destination, based on called and calling<BR>numbers, in an SQL database, and responds to Asterisk.<BR><BR>- When Asterisk gets a reply, it routes the call.<BR><BR>- During the call, this other machine may ask Asterisk to re-route the call.<BR><BR>- If this happens, Asterisk hangs up on the party it called, plays a 'please<BR>hold' message to the caller, then connects them to the new destination.<BR><BR>- All this happens over a mixture of basic rate ISDN, analogue lines, H.323,<BR>and SIP.<BR><BR>Looking
at the Asterisk website, I don't see any options to do this. Has<BR>anyone given this any thought? Would such a thing be difficult to write?<BR><BR>-- <BR>Alistair Cunningham,<BR>Email: ac@gnu.org<BR>_______________________________________________<BR>Asterisk-Users mailing list<BR>Asterisk-Users@lists.digium.com<BR>http://lists.digium.com/mailman/listinfo/asterisk-users</BLOCKQUOTE><p><hr SIZE=1>
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