[Asterisk-Users] asterisk nightmare from hell!

[William Carlson]

Perhaps something in
/var/log/asterisk/cdr-csv/Master.csv can help. That will at least tell you
what channel the call came in on and where it went.
   Hope it helps,
      Will


----- Original Message ----- 
From: <firedude at shorelinuxsolutions.com>
To: <asterisk-users at lists.digium.com>
Sent: Wednesday, November 05, 2003 8:28 PM
Subject: [Asterisk-Users] asterisk nightmare from hell!


> Ok for those of you all up in a tizzy over my subject line, please don't
> take it literally because I'm certainly not saying that asterisk is the
> problem here.  I just got a little nightmare problem that I need a bit of
> help figuring out.  I installed an asterisk system a few months ago for a
> client, it has run almost flawlessly with the exception of a few small
> glitches.  However, I got a call from my onsite liason today stating that
> they had encountered a very strange problem with the telephone system.
> The problem was very simple, when 2 callers today reported that when
> calling the firms main number (the asterisk server I set up) they received
> a menu for another business (this is my nightmare) which happened to be a
> pretty mature type of business.  The one caller simply hungup, the other
> caller actually pressed one of the options and it actually took him to the
> voicemailbox of one of the actual persons of the actual business he was
> intending to call.  Now normally I would blame this on perhaps a cross
> line with my incoming Verizon PRIs or something; however what made the
> story even more strange is that the menu that he got for the mature
> business is a business that I also service and have installed an asterisk
> server in.  The 2 asterisk servers are in no way connected to the other.
> Also, me and members of my staff called the intended business all
> afternoon and got their normal menu as we were supposed to so therefore I
> was unable to recreate / emulate the problem.  Now there is a remote
> possibility that in going through converting wav files to gsm I actually
> gave one the wrong name or something accidentally since I have the same
> lady do all my voice over work.  However, I doubt this is the case because
> when I call the intended business and step through each of their menus /
> submenus that I created it plays the correct messages.
> My question is how can I go back and try to figure out exactly what
> happened?  I have a very close approximation as to what time one of the
> calls came in so if there were some way I could go back and pull a record
> that looks something like the CLI, I could probably see exactly what
> happened and correct it.  But everywhere I've looked I see no file where
> I'm able to do this and nothing gives me any clues.  I've checked both
> /var/log/asterisk/messages as well as /var/log/asterisk/event_log.  The
> messages log shows some things from today's date but it looks mostly like
> actual app stuff.  The event_log has multiple entries but the last entry
> there is when I upgraded the asterisk server about 2 weeks ago.
> As for a little background, I'm running a pretty straight configuration
> with an incoming PRI and a 24 channelbank on the inside.  All analog
> handsets.  The only exception I sometimes play around with some IAX
> clients on the box but this is very limited.
> Thanks alot for any suggestions, sorry if it sounds stupid.  It's just my
> nightmare.
> AJ
>
>
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