[Asterisk-Users] IP 500/600 1.1.0 Firmware

Tue Dec 16 10:18:06 MST 2003

Hello,

Here's part of the email I sent to Scott at Polycom:

"We will also need a technical contact within Polycom that we can bring up
bugs and other issues with. You can limit this person's accessability to
only a few people if you like. We need this to deal with real issues with
the phone such as inconsistencies in the documentation and bugs with the
phone. John has already run into a few just in the last week."

I'll stress that when I talk to him today.

The bug process you stated is exactly how I want it to go as also.

MATT---

-----Original Message-----
From: John Baker [mailto:johnb at listbrokers.com]
Sent: Tuesday, December 16, 2003 12:09 PM
To: asterisk-users at lists.digium.com
Cc: mattf at vicimarketing.com
Subject: Re: [Asterisk-Users] IP 500/600 1.1.0 Firmware

We really need to push for an assigned tech from Polycom to talk to
asterisk-polycom-developers about problems with the SIP software and other
issues.  Any questions not covered by the wiki could be submitted to one of
us and if we can't answer it, then ask Polycom

John Baker
List Brokers, Inc.

----- Original Message ----- 
From: "mattf" <mattf at vicimarketing.com>
To: <asterisk-users at lists.digium.com>
Sent: Tuesday, December 16, 2003 10:41 AM
Subject: RE: [Asterisk-Users] IP 500/600 1.1.0 Firmware

> Hello,
>
> I've created a page on Wiki for the Polycom phones:
> http://www.voip-info.org/wiki-Polycom+Phones
>
> I don't have a problem with putting the FAQ and sample config for these on
> the voip-info site except for the fact that voip-info.org is really slow,
> does anyone else notice that? What kind of connection is it on?
>
> I will still have the downloads available on a faster server and will keep
> copies of the FAQ and sample configs there when we have them finished.
>
> I am waiting to hear back from Scott from Polycom about the final
agreement,
> but what it looks like is that the Asterisk community will have to support
> their phones on Asterisk by itself. This means that a few people will have
> access to the full Polycom developer system and we will post the new
> firmware releases on a website as they are made available. Also any
> non-defective-product support queries made to Polycom about integrating
with
> Asterisk will be directed by Polycom to the Asterisk-Polycom support
> website(when it's up and running).
>
> MATT---
>
>
>
> -----Original Message-----
> From: Miguel Cavazos [mailto:miguel at cavazos.com.mx]
> Sent: Monday, December 15, 2003 12:14 PM
> To: 'asterisk-users at lists.digium.com'
> Subject: RE: [Asterisk-Users] IP 500/600 1.1.0 Firmware
>
>
> good to hear theres going to be support for this phones, but why not put
> it on the wiki??? so we can have all the faq in one place.
>
> Miguel
> On Mon, 2003-12-15 at 22:23, mattf wrote:
> > I just got off of the phone with Scott Willard at Polycom and things
seem
> > promising. He's going to send me the latest stable boot firmware for the
> > Soundpoint 500/600 phones and I will make that available on a webiste
> > somewhere for people to download.
> >
> > It seems like their big stumbling block to giving us the firmware and
> admin
> > docs for their phones is that they don't want to have to support end
users
> > of their phones. They usually have their resellers do support for
specific
> > PBXs that their phones work with and because none of their resellers
> support
> > Asterisk or sell Asterisk that means no one supports Asterisk users of
> their
> > phones.
> >
> > I told him that we would be putting up a support website for their
phones
> > that they can point Asterisk end users to, to download the latest
firmware
> > and the admin docs as well as contact people for help with
configuration.
> He
> > seemed to accept that idea and is going to send me a copy of the latest
> > bootloader as a sign of goodwill for stalling for so long.
> >
> > I am to present him with a document outlining what kind of support we
will
> > provide and how they can point end users that call polycom to us so that
> we
> > can help. I plan on putting up a simple website with a few FAQs and
sample
> > configs as well as some people that can be emailed or called to ask
> > questions about Polycom on Asterisk. I'd love to have a few volunteers
for
> > that list so I don't get swamped :)
> >
> > I plan on hosting the website(donated by my company of course) at least
in
> > the near term just to get something up.
> >
> > Let me know if you're interested in helping out. I'll post the new
> > bootloader on a web site when I get it.
> >
> > Thanks,
> >
> > MATT---
> >
> >
> >
> > -----Original Message-----
> > From: mattf [mailto:mattf at vicimarketing.com]
> > Sent: Monday, December 15, 2003 4:01 PM
> > To: 'asterisk-users at lists.digium.com'
> > Subject: RE: [Asterisk-Users] IP 500/600 1.1.0 Firmware
> >
> >
> > Hello,
> >
> > I've talked with various people at Polycom about getting on their
> developer
> > program and they have been stalling me for weeks. The most information I
> > received was from Scott Willard, head of IP phone sales for Polycom. He
> said
> > that the company is not sure of what direction they want to head with
> > selling phones to end users in the IP-phone area(and letting their
> firmware
> > and admin manuals out in the open). They are planning to continue
> > development of the IP phone line and not get into the PBX area. I sold
the
> > virtues of Asterisk to the best of my abilities and he seemed to be
> > interested in at least the possibility of working with the community,
but
> he
> > said the final decision would be made by the IP-phones division head of
> > development. When he did not say.
> >
> > Scott also shed a little light on Polycom relationship with other IP
phone
> > companies, he said that Polycom licenses a lot of their speakerphone and
> > other phone technologies to many companies including Cisco and Avaya but
> > their hardware is made entirely differently than those companies, the
> > resemblance to the Cisco phone line is purely coincidental.
> >
> >
> > MATT---
> >
> >
> > -----Original Message-----
> > From: Bisker, Scott (7805) [mailto:sbisker at harvardgrp.com]
> > Sent: Monday, December 15, 2003 3:10 PM
> > To: asterisk-users at lists.digium.com
> > Subject: [Asterisk-Users] IP 500/600 1.1.0 Firmware
> >
> >
> > Has anyone on the list been able to locate and try out the 1.1.0
firmware?
> > It was released in November, but I have yet to get my hands on it.  The
> > Polycom site has way more docs online, but the link to the firmware only
> > brings up the release notes.
> >
> > -sb
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
>