[Asterisk-Users] app_queue different behaviour

[Richard Lyman]

Anton Yurchenko wrote:

> Michiel Betel wrote:
> 
>> Anton,
>>
>> Take a look at the latest version of the patch in:
>>
>> http://bugs.digium.com/bug_view_advanced_page.php?bug_id=0000214
>>
> It does adds an abiliti to make an announcment to a user once they are 
> in queue, but no this behaviour with cheking if all operators are busy 
> or not. Thank you
> 
>> Good luck!
>> Michiel
>>
>>
>>
>> Anton Yurchenko wrote:
>>
>>> Hello,
>>>
>>> is there a way to make app queue to first try to ring the agents and 
>>> start music on hold only when they are all talking to other callers?
>>> So when the caller calls, and there are free operators he hears 
>>> ringing, and * is not picking up until call is answere, or specified 
>>> timeout.
>>> And if the caller calls , and there are no free operators , some 
>>> message like "please wait for next avalable operator"  and them the 
>>> music on hold start.
>>>
>>> thanks
>>>
just use multiple queues, with varying timeouts (yes you need to 
add 'one' of the mod's with queuetimeout patch.
example:  call comes in, passed to queue, (applied queuetimeout 
mod), set to 2 seconds (that's enough time to check 'logged in' 
agents, increase for the 'callback' agents), call is shoved back 
into dialplan, playback(please-hold-for-agent), toss in next 
queue, with say a queuetimeout set to 30 (or 60 or MORE) seconds, 
and so on

playing your 'please wait for an available operator' on 
queuetimeout,