[asterisk-scf-committee] End User Personas for documentation and presentation

[Kevin P. Fleming]

On 09/09/2011 10:08 AM, Andrew Latham wrote:
> On Fri, Sep 9, 2011 at 9:22 AM, Andrew Latham<lathama at gmail.com>  wrote:
>> On Fri, Sep 9, 2011 at 9:20 AM, Andrew Latham<lathama at gmail.com>  wrote:
>>> Committee
>>>
>>> I see the need to define some end user personas[1] for establishing
>>> the direction of documentation or presentation. I will throw out some
>>> simple ones here and explain how they can help.
>
> Wiki Page  https://wiki.asterisk.org/wiki/display/~lathama/Planning+for+Asterisk+SCF+with+audience+personas
> to help present the idea.  This will tie in with the documentation and
> examples that I am preparing...

Wow... that's a great idea. I would add another persona; someone who 
works at a company that uses Asterisk SCF via a service provider, and 
who has been tasked with 'tailoring' its behavior to what that company 
needs (connecting to internal databases, perform call routing logic, 
etc). This will lead to documenting Extension Points/Hooks and various 
other developer APIs and how they can be used even if the components 
providing them are not under the control of the person who is using APIs.

-- 
Kevin P. Fleming
Digium, Inc. | Director of Software Technologies
Jabber: kfleming at digium.com | SIP: kpfleming at digium.com | Skype: kpfleming
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at www.digium.com & www.asterisk.org