[asterisk-r2] Problem tone recognition external IVR (Telmex)

[Moises Silva]

This is not related to R2, you will have better responses if you send this
to asterisk-users mailing list.

Having said that. You can enable the dtmf logging (see logger.conf
documentation) and reproduce the problem and see if Asterisk is sending the
DTMF at all. If the logs show that it's being sent, next thing would be take
a recording of the audio and check that the DTMF is there, nice and clean
(using something like wavesurfer or audacity).

Moises Silva
Senior Software Engineer
Sangoma Technologies Inc. | NEW 100 Renfrew Drive, Suite 100, Markham ON L3R
9R6 Canada
t. 1 905 474 1990 x128 | e. moy at sangoma.com



On Mon, Aug 30, 2010 at 2:25 PM, Ricardo Martinezgarza <
ricardomgf at hotmail.com> wrote:

>  Hi,
>
> I've a client that since this Monday is experiencing problems when calling
> any external IVR thru a Telmex E1. Seems like these external IVRs are not
> receiving or not recognizing the tones sent by my client's Asterisk box. (I
> have several other clients with Telmex E1 that do not or have not had any
> problems in this respect)
>
> The communication with and thru the Telmex E1 had been working without a
> hitch for at least 12 months, up until this Monday when the client started
> experiencing the problem described above.
>
> Has any of you experienced something similar? Can anyone direct me where
> and how to start "debuging" this problem?
>
> Thanks for your help and best regards,
>
> Ricardo Martinezgarza
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-r2 mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-r2
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-r2/attachments/20100830/1caa25de/attachment.htm