[asterisk-dev] [Code Review]: Pinequeue: Play queue prompts in the background - making call available to agent faster

[jrose]

> On April 26, 2012, 11:37 a.m., jrose wrote:
> > /trunk/configs/queues.conf.sample, lines 81-90
> > <https://reviewboard.asterisk.org/r/1887/diff/2/?file=27574#file27574line81>
> >
> >     There are some minor grammar/homophone issues in here.
> >     
> >     "Prompts played to the caller by default is..."
> >     -> "Prompts played to the caller by default are..."
> >     
> >     "... sound awkward for the customer to here..."
> >     -> "... sound awkward for the customer to hear..."
> >     
> >

Oh, and if I'm being technical about wording here, the subject 'prompts' should stay the same throughout, so go ahead and change:

"the prompt will be played fully"
-> "the prompts will be played fully.


- jrose


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On April 26, 2012, 9:42 a.m., Olle E Johansson wrote:
> 
> -----------------------------------------------------------
> This is an automatically generated e-mail. To reply, visit:
> https://reviewboard.asterisk.org/r/1887/
> -----------------------------------------------------------
> 
> (Updated April 26, 2012, 9:42 a.m.)
> 
> 
> Review request for Asterisk Developers.
> 
> 
> Summary
> -------
> 
> Today, when a prompt is being played to a call waiting in the queue and an agent becomes available, the agent will not get the call until the prompt is finished. Both customer and agent is kept waiting.
> 
> With this rather big piece of code, we attach a generator to play prompts. The generator can, like all generators, be stopped at any time so that the agent (queue member) can get the call immediately.
> 
> The generator is now placed in app_queue, but could propably be moved somewhere else. It also changes functionality in main/say.c in order to be able to place those prompts in the same prompt queue for background processing. The same generator could be used to sevice conference bridges and maybe be added as a dialplan function at some point for background playlists.
> 
> 
> This addresses bug 19795.
>     https://issues.asterisk.org/jira/browse/19795
> 
> 
> Diffs
> -----
> 
>   /trunk/apps/app_queue.c 364000 
>   /trunk/configs/queues.conf.sample 364000 
>   /trunk/include/asterisk/channel.h 364000 
>   /trunk/include/asterisk/file.h 364000 
>   /trunk/main/asterisk.dynamics 364000 
>   /trunk/main/file.c 364000 
>   /trunk/main/say.c 364000 
> 
> Diff: https://reviewboard.asterisk.org/r/1887/diff
> 
> 
> Testing
> -------
> 
> Quite a lot of testing in our environment during the rather long time we've been testing this. Customer is happy.
> 
> 
> There was some complaints from a bowl of petunias, which made me a bit surprised.
> 
> 
> Thanks,
> 
> Olle E
> 
>

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