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This is an automatically generated e-mail. To reply, visit:
<a href="https://reviewboard.asterisk.org/r/1887/">https://reviewboard.asterisk.org/r/1887/</a>
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<p style="margin-top: 0;">On April 26th, 2012, 11:37 a.m., <b>jrose</b> wrote:</p>
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<a href="https://reviewboard.asterisk.org/r/1887/diff/2/?file=27574#file27574line81" style="color: black; font-weight: bold; text-decoration: underline;">/trunk/configs/queues.conf.sample</a>
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(Diff revision 2)
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; Prompts played to the caller by default is played in the foreground,</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; which means that even if a queue member becomes available, the<span class="ew"> </span></pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; prompt will be played fully. Enabling 'background_prompts' will</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; make sure that prompts are interruptible. If a queue member becomes</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; available, the prompt will be interrupted immediately.</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; Make sure that your prompts are shorter than the interval between</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; periodic announcements. Otherwise, there will be a queue to play</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; and it will sound awkward for the customer to here that you are now</pre></td>
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<td bgcolor="#c5ffc4" width="50%"><pre style="font-size: 8pt; line-height: 140%; margin: 0; ">; number 4,3,2 and 1 in the queue at the same time...</pre></td>
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<pre style="white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">There are some minor grammar/homophone issues in here.
"Prompts played to the caller by default is..."
-> "Prompts played to the caller by default are..."
"... sound awkward for the customer to here..."
-> "... sound awkward for the customer to hear..."
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<pre style="margin-left: 1em; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Oh, and if I'm being technical about wording here, the subject 'prompts' should stay the same throughout, so go ahead and change:
"the prompt will be played fully"
-> "the prompts will be played fully.</pre>
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<p>- jrose</p>
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<p>On April 26th, 2012, 9:42 a.m., Olle E Johansson wrote:</p>
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<div>Review request for Asterisk Developers.</div>
<div>By Olle E Johansson.</div>
<p style="color: grey;"><i>Updated April 26, 2012, 9:42 a.m.</i></p>
<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Description </h1>
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<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Today, when a prompt is being played to a call waiting in the queue and an agent becomes available, the agent will not get the call until the prompt is finished. Both customer and agent is kept waiting.
With this rather big piece of code, we attach a generator to play prompts. The generator can, like all generators, be stopped at any time so that the agent (queue member) can get the call immediately.
The generator is now placed in app_queue, but could propably be moved somewhere else. It also changes functionality in main/say.c in order to be able to place those prompts in the same prompt queue for background processing. The same generator could be used to sevice conference bridges and maybe be added as a dialplan function at some point for background playlists.
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<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Testing </h1>
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<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Quite a lot of testing in our environment during the rather long time we've been testing this. Customer is happy.
There was some complaints from a bowl of petunias, which made me a bit surprised.</pre>
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<b style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Bugs: </b>
<a href="https://issues.asterisk.org/jira/browse/19795">19795</a>
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<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Diffs</b> </h1>
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<li>/trunk/apps/app_queue.c <span style="color: grey">(364000)</span></li>
<li>/trunk/configs/queues.conf.sample <span style="color: grey">(364000)</span></li>
<li>/trunk/include/asterisk/channel.h <span style="color: grey">(364000)</span></li>
<li>/trunk/include/asterisk/file.h <span style="color: grey">(364000)</span></li>
<li>/trunk/main/asterisk.dynamics <span style="color: grey">(364000)</span></li>
<li>/trunk/main/file.c <span style="color: grey">(364000)</span></li>
<li>/trunk/main/say.c <span style="color: grey">(364000)</span></li>
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<p><a href="https://reviewboard.asterisk.org/r/1887/diff/" style="margin-left: 3em;">View Diff</a></p>
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