[Asterisk-Dev] How to monitor Agen Voice channal?

[Preston Garrison]

I am curious to the answer of this as well :)


Preston Garrison
direct: 877-748-4142
fax: 310-774-3901
cell: 623-748-4140

-----Original Message-----
From: Aram Ter-Martirosyan <aram at hi-teck.com>
To: 'Asterisk Developers Mailing List' <asterisk-dev at lists.digium.com>; 
asterisk-users at lists.digium.com
Sent: Thu, 24 Feb 2005 13:49:56 -0800
Subject: [Asterisk-Dev] How to monitor Agen Voice channal?


	Hello,
How can we monitor agents voice channels for training or quality control
purpose.  While agent is talking to a customer we need to be able to 
monitor
voice channel (the actual voice conversation).  If possible we would 
like to
do that without putting agents in conference rooms.  Is there any 
possible
way to do that?  Has someone done this?
In addition when we tried to put the agent in conference room - after 
the
customer hangs up the agent session stays connected and there is no way 
to
disconnect agent session but to restart Asterisk - is this a know 
problem?
Is there a solution for this?
	But in any case if possible to monitor voice channel of the agent
without placing them in conference room we will prefer to use that 
option.

	Thank you in advance for help.

	Aram Ter-Martirosyan

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