[Asterisk-Dev] [Asterisk-Users] How to monitor Agen Voice channal?

[Aram Ter-Martirosyan]

	Hello,
How can we monitor agents voice channels for training or quality control
purpose.  While agent is talking to a customer we need to be able to monitor
voice channel (the actual voice conversation).  If possible we would like to
do that without putting agents in conference rooms.  Is there any possible
way to do that?  Has someone done this?  
In addition when we tried to put the agent in conference room - after the
customer hangs up the agent session stays connected and there is no way to
disconnect agent session but to restart Asterisk - is this a know problem?
Is there a solution for this?
	But in any case if possible to monitor voice channel of the agent
without placing them in conference room we will prefer to use that option.

	Thank you in advance for help.

	Aram Ter-Martirosyan

_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Spam detection software, running on the system "zeus.avanzada7.com", has
identified this incoming email as possible spam.  The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email.  If you have any questions, see
the administrator of that system for details.

Content preview:  Hello, How can we monitor agents voice channels for 
  training or quality control purpose. While agent is talking to a 
  customer we need to be able to monitor voice channel (the actual voice 
  conversation). If possible we would like to do that without putting 
  agents in conference rooms. Is there any possible way to do that? Has 
  someone done this? In addition when we tried to put the agent in 
  conference room - after the customer hangs up the agent session stays 
  connected and there is no way to disconnect agent session but to 
  restart Asterisk - is this a know problem? Is there a solution for 
  this? But in any case if possible to monitor voice channel of the 
  agent without placing them in conference room we will prefer to use 
  that option. [...] 

Content analysis details:   (0.1 points, 5.0 required)

 pts rule name              description
---- ---------------------- --------------------------------------------------
 0.1 FORGED_RCVD_HELO       Received: contains a forged HELO