[Asterisk-Dev] New gastman clone + what else?

[Mark Spencer]

Someone *has* been working on a port of gastman to native Win32 as
contract development for Digium.  You might be able to take advantage of
his work.  Just send an IM to philpreedwork and maybe he'll have something
to help you get started.

Mark

On Tue, 12 Aug 2003, denon wrote:

> hah! finally.. :))
> I've been hoping someone would take the initiative on this very project. :)
> Another thing I think you should consider integrating (and it's really easy
> to do from a dev point of view), is features for outbound calling.
> Basically, to be able to call the program with an argument and get it to
> ring your phone as well as dial a number out the pstn/etc. In the gui, you
> should be the ability to just plain paste a number into a "Dial now" kind
> of box.  Between these two features, people would have a decent platform to
> tie into outlook/ldap/whatever, just hooking the exe for the dial.
>
> -d
>
>
> At 11:57 PM 8/12/2003 +1000, you wrote:
> >I have hired someone to do some work on asterisk for me over the next couple
> >of months, before they start, I would like to get a better idea of what
> >other people need, which I can then dovetail into what I think my own
> >'requirements' are...
> >
> >Initially, a largish area that I think needs to be worked on is some sort of
> >gastman type interface which will run on MS Windows, and be usable for a
> >receptionist answering phone for between 10 and 100 lines.
> >
> >Currently, I am thinking that these are some of the requirements.
> >
> >* like gastman they should have the ability to move the 'icons' around the
> >screen to group them by whatever quality they prefer (position/ext
> >#/dept/whatever)...
> >
> >* Indicate whether the user is on the phone, do not disturb, out of office,
> >others? This might be by using different colour 'lights'
> >
> >* Hover over an extension to see additional information such as :
> >- time in this state
> >- overriding state eg, on-call but also DND
> >- Who they are connected to (CID info)
> >- Who called who
> >- How the call got to them (transfer from xyz, direct in-dial, queue xyz,
> >etc)
> >- How many voicemail messages they have (new/old/maybe time details)
> >- Perhaps other info?
> >
> >* Better information on the queues:
> >List of members in a queue
> >  - login time
> >  - total on calls time
> >  - total idle time
> >  - current state (wrap-up, on-line, idle, etc)
> >  - last call details (start time, end time, duration, CID info, etc)
> >  - perhaps other?
> >
> >List of calls in a queue
> >  - time call arrived at asterisk
> >  - time in queue
> >  - total talk time (with one or more agents)
> >  - total hold time (parked, in queue, etc)
> >  - Possibly a list of people this call has been transferred to (ie, call
> >arrived at asterisk 50 minutes ago, and they have spoken to 12 different
> >people and are likely just being shafted...)
> >  - Likely other info??
> >
> >List of current calls
> >  - similar info to combination of queue info + extension info...
> >
> >List of parked calls
> >  - Ability to park a call
> >  - Add/Edit notes to the parked call which will be deleted once the call is
> >transferred
> >  - Mark a parked call for transfer to a specific extension (so that once
> >that extension is available it will automatically transfer the call)
> >  - Set/Edit the ignore time for a parked call (ie, default might be 60 secs,
> >but one person is really persistent and had been holding already for 3
> >minutes and you don't have time to keep asking them if they want to hold, so
> >just ignore them for 5 minutes...
> >
> >
> >A lot of the above will require extending the information stored within
> >asterisk I imagine, so they may not make it into the first version. This is
> >partly a first wishlist for me. Once I can get additional feedback from
> >other people, I will merge it with the above list, and place an 'importance'
> >level on groups of features, to get them implemented with important things
> >first.
> >
> >I don't know what the starting point will be, but it will likely be based on
> >gastman, and then extended from there, at the end of it, if it is
> >working/useful, I will release it back to digium.
> >
> >Regards,
> >Adam
> >
> >Adam Goryachev
> >Website Managers
> >Ph:  +61 2 9345 4395                        info at websitemanagers.com.au
> >Fax: +61 2 9345 4396                        www.websitemanagers.com.au
> >
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> >Asterisk-Dev at lists.digium.com
> >http://lists.digium.com/mailman/listinfo/asterisk-dev
>
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