[Asterisk-Dev] New gastman clone + what else?

[Michiel Betel]

I have a half finished gastman clone done in wxWindows, compiling under ms
windows & unix working on it right now...

Done is the whole socket stuff, event handling, basic icon handling etc...
I'm now down to icon handling and receptionist functionality...

Maybe we should team????

Michiel Betel

-----Original Message-----
From: asterisk-dev-admin at lists.digium.com
[mailto:asterisk-dev-admin at lists.digium.com] On Behalf Of denon
Sent: dinsdag 12 augustus 2003 16:11
To: asterisk-dev at lists.digium.com
Subject: Re: [Asterisk-Dev] New gastman clone + what else?


hah! finally.. :))
I've been hoping someone would take the initiative on this very project. :)
Another thing I think you should consider integrating (and it's really easy 
to do from a dev point of view), is features for outbound calling. 
Basically, to be able to call the program with an argument and get it to 
ring your phone as well as dial a number out the pstn/etc. In the gui, you 
should be the ability to just plain paste a number into a "Dial now" kind 
of box.  Between these two features, people would have a decent platform to 
tie into outlook/ldap/whatever, just hooking the exe for the dial.

-d


At 11:57 PM 8/12/2003 +1000, you wrote:
>I have hired someone to do some work on asterisk for me over the next 
>couple of months, before they start, I would like to get a better idea 
>of what other people need, which I can then dovetail into what I think 
>my own 'requirements' are...
>
>Initially, a largish area that I think needs to be worked on is some 
>sort of gastman type interface which will run on MS Windows, and be 
>usable for a receptionist answering phone for between 10 and 100 lines.
>
>Currently, I am thinking that these are some of the requirements.
>
>* like gastman they should have the ability to move the 'icons' around 
>the screen to group them by whatever quality they prefer (position/ext 
>#/dept/whatever)...
>
>* Indicate whether the user is on the phone, do not disturb, out of 
>office, others? This might be by using different colour 'lights'
>
>* Hover over an extension to see additional information such as :
>- time in this state
>- overriding state eg, on-call but also DND
>- Who they are connected to (CID info)
>- Who called who
>- How the call got to them (transfer from xyz, direct in-dial, queue 
>xyz,
>etc)
>- How many voicemail messages they have (new/old/maybe time details)
>- Perhaps other info?
>
>* Better information on the queues:
>List of members in a queue
>  - login time
>  - total on calls time
>  - total idle time
>  - current state (wrap-up, on-line, idle, etc)
>  - last call details (start time, end time, duration, CID info, etc)
>  - perhaps other?
>
>List of calls in a queue
>  - time call arrived at asterisk
>  - time in queue
>  - total talk time (with one or more agents)
>  - total hold time (parked, in queue, etc)
>  - Possibly a list of people this call has been transferred to (ie, 
>call arrived at asterisk 50 minutes ago, and they have spoken to 12 
>different people and are likely just being shafted...)
>  - Likely other info??
>
>List of current calls
>  - similar info to combination of queue info + extension info...
>
>List of parked calls
>  - Ability to park a call
>  - Add/Edit notes to the parked call which will be deleted once the 
>call is transferred
>  - Mark a parked call for transfer to a specific extension (so that 
>once that extension is available it will automatically transfer the 
>call)
>  - Set/Edit the ignore time for a parked call (ie, default might be 60
secs,
>but one person is really persistent and had been holding already for 3
>minutes and you don't have time to keep asking them if they want to hold,
so
>just ignore them for 5 minutes...
>
>
>A lot of the above will require extending the information stored within 
>asterisk I imagine, so they may not make it into the first version. 
>This is partly a first wishlist for me. Once I can get additional 
>feedback from other people, I will merge it with the above list, and 
>place an 'importance' level on groups of features, to get them 
>implemented with important things first.
>
>I don't know what the starting point will be, but it will likely be 
>based on gastman, and then extended from there, at the end of it, if it 
>is working/useful, I will release it back to digium.
>
>Regards,
>Adam
>
>Adam Goryachev
>Website Managers
>Ph:  +61 2 9345 4395                        info at websitemanagers.com.au
>Fax: +61 2 9345 4396                        www.websitemanagers.com.au
>
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