[asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

[Marco Signorini]

Hi,

My answer is quite biased because I'm working since two years as  
QueueMetrics developer.
I can confirm that the Company comprises more than one person and is  
increasing their staff but, in this period, the person that normally  
act as customer front end is out for his annual  holiday leave.
Other people are available for that and you can reach it through the  
normal support channel you can find on QueueMetrics web site.

Thank you and regards
Marco Signorini


Inviato da iPhone

Il giorno 05/set/2010, alle ore 07.31, bruce bruce  
<bruceb444 at gmail.com> ha scritto:

> Hi Everyone,
>
> I know that this question might not be DIRECTLY related to Asterisk  
> but since I was pointed to QueueMetrics from this list, I am  
> wondering if anyone has purchased their license and their support  
> package and had any trouble reaching them?
>
> I am testing their software, but they are scaring me as there is  
> only one person responding the forum board. What if he quits or the  
> company goes belly up? How does the license work? Wouldn't that  
> render the system useless?
>
> I am very interested to know how long they take to answer questions  
> when you have a support package purchased.
>
> Your professional opinion is of great help to me.
>
> Thanks
> -- 
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-biz