[asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

[Alex Balashov]

There is definitely more than one person there;  however, it is 
neither unusual nor a deviation from industry practice for small 
software companies to devote more or less one person to answering 
support questions full-time, with the rest in engineering/development 
and/or sales/marketing.  There are only so many people to go around.

I have never had any trouble getting a prompt reply from them in my 
past experience.  However, as I understand it, this is the tail end of 
the holiday period in some parts of Europe, and one should be mindful 
of that -- it is just a reality.

On 09/05/2010 01:31 AM, bruce bruce wrote:

> Hi Everyone,
>
> I know that this question might not be DIRECTLY related to Asterisk
> but since I was pointed to QueueMetrics from this list, I am wondering
> if anyone has purchased their license and their support package and
> had any trouble reaching them?
>
> I am testing their software, but they are scaring me as there is only
> one person responding the forum board. What if he quits or the company
> goes belly up? How does the license work? Wouldn't that render the
> system useless?
>
> I am very interested to know how long they take to answer questions
> when you have a support package purchased.
>
> Your professional opinion is of great help to me.
>
> Thanks
>


-- 
Alex Balashov - Principal
Evariste Systems LLC
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