[asterisk-biz] Quality terms..

[Ritesh A]

Nitzan,

Thanks so much. Yes, this helps. I am getting 70% ASR and no wonder, thats
bugging.

Ritesh


On Sun, Nov 1, 2009 at 4:43 PM, Nitzan Kon <nk3569 at yahoo.com> wrote:

> ASR: Average Successful rate - in essence what percentage of
> calls are going to be answered.
> ACD: Average Call Duration - the average duration of all calls.
>
> From a business perspective - the higher the ASR the better
> because this means more calls actually connect. You can have
> a great quality route with high ACD - but if the ASR is only
> 10% then it's pointless as 90% of calls will just get bounced.
>
> The higher the ACD the better because this typically indicates
> that the route is good quality (people talk longer). Another
> very important aspect to ACD is that high ACD also indicates
> less false answers, see below:
>
> FAS: False Answer Supervision - it's a fancy name to basically
> having the route operator rip you off and transmit an answered
> signal and start billing you as soon as it starts ringing, many
> times even if they don't actually deliver your calls anywhere.
> In this case ACD will be very low because calls aren't actually
> getting through - they're just billing you as-if they got through.
>
> That's all I could think of right now..
>
> --
> Nitzan Kon, CEO
> Future Nine Corporation
> http://www.future-nine.com
>
>
> --- On Sun, 11/1/09, Ritesh A <helloritesh at gmail.com> wrote:
>
> > From: Ritesh A <helloritesh at gmail.com>
> > Subject: [asterisk-biz] Quality terms..
> > To: "Commercial and Business-Oriented Asterisk Discussion" <
> asterisk-biz at lists.digium.com>
> > Date: Sunday, November 1, 2009, 5:17 AM
> > Folks,
> >
> > While choosing a carrier, there are certain parameters that
> > should be understood. Does anyone (e.g. a supplier) have any
> > data on what those terms are and what they mean?
> > Its a business relevant information and hence the posting
> > here. Hoping to get some answers.
> >
> >
> >
> > Thanks a in advance.
> > --
> > Ritesh
> > PS: I am interested in explanation for terms such as ASR,
> > ACD etc and what they actually mean? A pointer to the
> > webpage explaining the details would suffice as well.
> >
> >
> >
> >
> >
> >
> > -----Inline Attachment Follows-----
> >
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