Nitzan,<br><br>Thanks so much. Yes, this helps. I am getting 70% ASR and no wonder, thats bugging.<br><br>Ritesh<br><br><br><div class="gmail_quote">On Sun, Nov 1, 2009 at 4:43 PM, Nitzan Kon <span dir="ltr"><<a href="mailto:nk3569@yahoo.com">nk3569@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">ASR: Average Successful rate - in essence what percentage of<br>
calls are going to be answered.<br>
ACD: Average Call Duration - the average duration of all calls.<br>
<br>