[asterisk-biz] Sip phones for call centers

[Mail list]

I am looking for hard phones .  With softphones we have to depend on proper
working of windows and audio hardware .

On Sat, Mar 15, 2008 at 3:55 PM, Zoa <zoachien at securax.org> wrote:

>
> Are you looking for a softphone, a hardphone  ?
>
> In the case of a softphone -> give our zoiper a try (www.zoiper.com) you
> can easily integrate it with your contact center software through the
> api available at
> http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf and it will
> also enable the agents to send an receive faxes.
> Headset : go for plantronics or GN netcom, (stick with the usb models)
>
> In the case of a hardphone, don't go for the ultra cheap, go for aastra,
> polycom, snom, cisco, linksys. Pick a model based on
> - do you need power over ethernet ?
> - do you need them to have a built in switch ?
> - How many lines will your agents handle ?
> - do you need busy lamp fields
> - do they need to be provisioned through tftp ?:
>
> Zoa
>
>
>
> Mail list wrote:
> > Hello
> >
> > Can anyone suggest sip phones with headset for use in call centers .
> > They should be fully inter operable with Asterisk over sip .
> >
> > Thanks
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