I am looking for hard phones . With softphones we have to depend on proper working of windows and audio hardware . <br><br><div class="gmail_quote">On Sat, Mar 15, 2008 at 3:55 PM, Zoa <<a href="mailto:zoachien@securax.org">zoachien@securax.org</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>
Are you looking for a softphone, a hardphone ?<br>
<br>
In the case of a softphone -> give our zoiper a try (<a href="http://www.zoiper.com" target="_blank">www.zoiper.com</a>) you<br>
can easily integrate it with your contact center software through the<br>
api available at<br>
<a href="http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf" target="_blank">http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf</a> and it will<br>
also enable the agents to send an receive faxes.<br>
Headset : go for plantronics or GN netcom, (stick with the usb models)<br>
<br>
In the case of a hardphone, don't go for the ultra cheap, go for aastra,<br>
polycom, snom, cisco, linksys. Pick a model based on<br>
- do you need power over ethernet ?<br>
- do you need them to have a built in switch ?<br>
- How many lines will your agents handle ?<br>
- do you need busy lamp fields<br>
- do they need to be provisioned through tftp ?:<br>
<br>
Zoa<br>
<div><div></div><div class="Wj3C7c"><br>
<br>
<br>
Mail list wrote:<br>
> Hello<br>
><br>
> Can anyone suggest sip phones with headset for use in call centers .<br>
> They should be fully inter operable with Asterisk over sip .<br>
><br>
> Thanks<br>
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