[asterisk-biz] Call Recording System information request

[Erick Perez]

I am truly sorry.
I meant a Definity PBX. please forget the alcatel thing.

On Mon, Jun 30, 2008 at 2:51 PM, Erick Perez <eaperezh at gmail.com> wrote:
> HI,
> I am looking for an open source with paid support or a fully developed
> call recording solution based on Asterisk + digium or sangoma cards
> (no Dialogic please). It must support E1, no support for T1 or ISDN is
> available in our area.
>
> Our customer has a contact center that must record all calls, all the
> time. for about 20 agents.
> We can assemble the server here if needed on HP Proliant (rack or
> tower) hardware.
> Customer need reporting on calls for the contact center manager as
> well as for the CIO, ability to retrieve a saved call. daily backup,
> capacity to move backup to offline storage (tape or DVD-R).
> System will be installed agains an Alcatel 4100 system. It has two E1
> coming in shared among the administration offices and the contact
> center. It also has an unused E1 card. All phones are digital.
>
> Thanks in advance.
>
>
> --
> ------------------------------------------------------------
> Erick Perez
> ------------------------------------------------------------
>



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Erick Perez
Panama Sistemas
Integradores de Telefonia IP y Soluciones Para Centros de Datos
Panama, Republica de Panama
Cel Panama. +(507) 6694-4780
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