[asterisk-biz] Call Recording System information request

[Erick Perez]

HI,
I am looking for an open source with paid support or a fully developed
call recording solution based on Asterisk + digium or sangoma cards
(no Dialogic please). It must support E1, no support for T1 or ISDN is
available in our area.

Our customer has a contact center that must record all calls, all the
time. for about 20 agents.
We can assemble the server here if needed on HP Proliant (rack or
tower) hardware.
Customer need reporting on calls for the contact center manager as
well as for the CIO, ability to retrieve a saved call. daily backup,
capacity to move backup to offline storage (tape or DVD-R).
System will be installed agains an Alcatel 4100 system. It has two E1
coming in shared among the administration offices and the contact
center. It also has an unused E1 card. All phones are digital.

Thanks in advance.


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Erick Perez
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