[asterisk-biz] Distributed Call Center -- Please Help define

[Mark]

Naveed

We have a complete solution that will fit your needs exactly, including
predictive dialling capabilities with agent management features. This works
with a centralised and decentralised model, contact me to discuss further.

Regards

Mark

On Fri, Feb 1, 2008 at 10:58 AM, Naveed Nazir <naveed_nazir at yahoo.com>
wrote:

>  I have an opportunity to bid for setting up and management of a
> distributed call center. The client plans to grow to 1000 seats between
> multiple locations.
>
> Can some one guide me to the solutions available out there (commercial &
> open source). I would also like to hear about your good  or bad experiences
> with a particular solution, or their known quirks.
>
> What kind of numbers are we talking about. What would the team recommend
> as a good distributed architecture.
>
> Are there any providers of 800 toll free service that can take the call
> nationally, then make a SIP or SS7 querry to our database engine and
> terminate to a dynamically assigned number anywhere in the country using our
> response. Ideally, we would like to be in the media stream for monitoring /
> recording / quality control purposes.
>
> Feel free to contact me offlist with any proposals.
> Thanks for your help in advance.
> Naveed
>
>
>
>
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