[asterisk-biz] View from a side competitor

[Craig Lawrence]

Derrick

 

I'm just wondering whether the Fonality owned products have many unique
features not available in a normal FreePBX / AsteriskNOW / Asterisk build.

 

For example does "your" Asterisk version have a true ACD for call centre
(i.e. it will distribute calls to agents based on several selectable
criteria such as "most idle" times ["most idle" reset when a call is
answered, not reset once the agents completes the call])?

 

What is the maximum feasible number of monitored extensions for the operator
panel (we have a customer looking at an install with 500 extensions who
needs a large scale multi-receptionist operator panel)?

 

Thanks

 

Craig Lawrence

 

Mytel Voice & Data Pty Ltd

Communicate the Smart Way

 

218 / 55 Flemington Road

North Melbourne Victoria 3051

 

Mytel VOIP Ext phone: 990451

Traditional Phone.  +61 3 9013 1700

Traditional Fax.  +61 3 9011 9618

e.  craig at mytel.net.au <blocked::mailto:craig at mytel.net.au> 

m. 0413 881616

www.mytel.net.au <blocked::http://www.mytel.net.au/> 

  _____  

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Derrick Moennick
Sent: Sunday, 18 February 2007 10:45 AM
To: 'Commercial and Business-Oriented Asterisk Discussion'
Subject: RE: [asterisk-biz] View from a side competitor

 

Kim,

 

What part of Fonality's reseller agreement does not correspond with your
five thoughts? Other than the client paying support to both the consultant
and Fonality for both initial and add-on orders the policies are as your top
4 statements suggest.

 

The consultant/Reseller/Partner should ALWAYS be the main point of contact
to the client. The phone system is only a small part of the network
integration work provided by the consultant. 

 

There are other benefits like shared residual income from not only the
add-on sale of hardware but residual income from provisioning costs and
support.

 

Derrick Moennick

Fonality - Channel Manager

1-8677-366-2548, ext 7068

 

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Kim C. Callis
Sent: Saturday, February 17, 2007 3:32 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] View from a side competitor

 

In thinking about the consultant/manufacturer relationship, I could see a
better win/win program that would be beneficial to all. 

1.) Consultant create relationship with client and sells the client on using
Fonality (as an example) for equipment 
2.) Fonality provides a discounted price for the equipment to the
consultant/reseller
3.) Consultant/reseller pays support fee to Fonality to provide Tier 2
support (and at some point either pay for more support or pay per incident
fee) 
4.) Consultant provides Tier 1 support to client and continues to foster and
maintain relationship with client.
5.) Any future equipment is purchased though Fonality and the profile is
updated with the additional equipment and the client with pay for support of
the new equipment. 

Across the board everyone benefits... I think that most consultants provide
other services beyond telephony systems, and it is important to not lose the
relationship built, bt instead be able to provide all needed services and
allow the consultant to remain the single point of contact. 

Just passing thoughts!





On 2/17/07, Kim C. Callis <kim.callis at gmail.com> wrote: 

Dean,

I agree whole heartedly about the short sightedness of Fonality. There is
something wrong with the equation when there is no longevity for the
consultant to bring clients into the Fonality (and as I look at over
companies, the same hold true) fold. I think that the only way to be
successful is the form some partnership with one of the of the plethora of
PC stores in the area, and a relationship ship with a VOIP equipment
provider, and go forward from there. 







-- 
Kim C. Callis
kim.callis at gmail.com
_____________________________________ 
"A human being should be able to change a diaper, plan an invasion, butcher
a hog, conn a ship, design a building, write a sonnet, balance accounts,
build a wall, set a bone, comfort the dying, take orders, give orders,
cooperate, act alone, solve equations, analyze a new problem, pitch manure,
program a computer, cook a tasty meal, fight efficiently and die gallantly. 
Specialization is for insects!"
-- Robert A. Heinlein 

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