[asterisk-biz] View from a side competitor

[Derrick Moennick]

Kim,
 
What part of Fonality's reseller agreement does not correspond with your
five thoughts? Other than the client paying support to both the
consultant and Fonality for both initial and add-on orders the policies
are as your top 4 statements suggest.
 
The consultant/Reseller/Partner should ALWAYS be the main point of
contact to the client. The phone system is only a small part of the
network integration work provided by the consultant. 
 
There are other benefits like shared residual income from not only the
add-on sale of hardware but residual income from provisioning costs and
support.
 
Derrick Moennick
Fonality - Channel Manager
1-8677-366-2548, ext 7068
 
-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Kim C.
Callis
Sent: Saturday, February 17, 2007 3:32 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] View from a side competitor
 
In thinking about the consultant/manufacturer relationship, I could see
a better win/win program that would be beneficial to all. 

1.) Consultant create relationship with client and sells the client on
using Fonality (as an example) for equipment 
2.) Fonality provides a discounted price for the equipment to the
consultant/reseller
3.) Consultant/reseller pays support fee to Fonality to provide Tier 2
support (and at some point either pay for more support or pay per
incident fee) 
4.) Consultant provides Tier 1 support to client and continues to foster
and maintain relationship with client.
5.) Any future equipment is purchased though Fonality and the profile is
updated with the additional equipment and the client with pay for
support of the new equipment. 

Across the board everyone benefits... I think that most consultants
provide other services beyond telephony systems, and it is important to
not lose the relationship built, bt instead be able to provide all
needed services and allow the consultant to remain the single point of
contact. 

Just passing thoughts!




On 2/17/07, Kim C. Callis <kim.callis at gmail.com> wrote: 
Dean,

I agree whole heartedly about the short sightedness of Fonality. There
is something wrong with the equation when there is no longevity for the
consultant to bring clients into the Fonality (and as I look at over
companies, the same hold true) fold. I think that the only way to be
successful is the form some partnership with one of the of the plethora
of PC stores in the area, and a relationship ship with a VOIP equipment
provider, and go forward from there. 





-- 
Kim C. Callis
kim.callis at gmail.com
_____________________________________ 
"A human being should be able to change a diaper, plan an invasion,
butcher a hog, conn a ship, design a building, write a sonnet, balance
accounts, build a wall, set a bone, comfort the dying, take orders, give
orders, cooperate, act alone, solve equations, analyze a new problem,
pitch manure, program a computer, cook a tasty meal, fight efficiently
and die gallantly. 
Specialization is for insects!"
-- Robert A. Heinlein 
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