[asterisk-biz] Call Centre LED Wallboard - and - Asterisk

[Steve Totaro]

I second that QueueMetrics is great for this purpose.  

 

It looks very nice on a large screen TV/Monitor.  You can even define
timing and other events that change calls or figures to different
colors.  

 

So a call sitting in Queue over a certain definable amount of time will
turn yellow and then red.  Same with number of Idle agents and duration
of a call connected with an agent.  There are a great many variables
that you can define to change colors that indicate things are not
running so smoothly.

 

It is just great to glance over at and get a total picture of what is
going on.

 

Not sure how you would output to an LED display though.

Thanks,
Steve Totaro
http://www.asteriskhelpdesk.com
KB3OPB
  

  _____  

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Matt
Sent: Monday, April 16, 2007 7:05 AM
To: craig at mytel.net.au; Commercial and Business-Oriented Asterisk
Discussion
Subject: Re: [asterisk-biz] Call Centre LED Wallboard - and - Asterisk

 

Have you checked out QueueMetrics?   We use that in our callcenter and
are very happy with it.

On 4/16/07, Craig Lawrence < craig at mytel.net.au
<mailto:craig at mytel.net.au> > wrote:

Is anyone aware of an existing program that could be used to display key

call centre stats produced from an Asterisk system and delivered onto a
30"
LCD Monitor?

The type of product would produce output similar to the Symons gear (see
http://www.targetvision.com/solutions/contactcenters.shtml) and would
need
to be built on top of a database / stats program.

Thanks

Craig



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