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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I second that QueueMetrics is great for
this purpose. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>It looks very nice on a large screen
TV/Monitor. You can even define timing and other events that change calls
or figures to different colors. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>So a call sitting in Queue over a certain
definable amount of time will turn yellow and then red. Same with number
of Idle agents and duration of a call connected with an agent. There are
a great many variables that you can define to change colors that indicate
things are not running so smoothly.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>It is just great to glance over at and get
a total picture of what is going on.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Not sure how you would output to an LED
display though.<o:p></o:p></span></font></p>
<div>
<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Thanks,<br>
Steve Totaro<br>
<a href="http://www.asteriskhelpdesk.com">http://www.asteriskhelpdesk.com</a><br>
KB3OPB<br>
</span></font><font color=navy><span style='color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Matt<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, April 16, 2007 7:05
AM<br>
<b><span style='font-weight:bold'>To:</span></b> craig@mytel.net.au; <st1:PersonName
w:st="on">Commercial and Business-Oriented Asterisk Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-biz] Call
Centre LED Wallboard - and - Asterisk</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Have you checked out
QueueMetrics? We use that in our callcenter and are very happy with
it.<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 4/16/07, <b><span style='font-weight:bold'>Craig
Lawrence</span></b> <<a href="mailto:craig@mytel.net.au"> craig@mytel.net.au</a>>
wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Is anyone aware of an existing program that could be used to display
key <br>
call centre stats produced from an Asterisk system and delivered onto a
30"<br>
LCD Monitor?<br>
<br>
The type of product would produce output similar to the Symons gear (see<br>
<a href="http://www.targetvision.com/solutions/contactcenters.shtml">http://www.targetvision.com/solutions/contactcenters.shtml</a>)
and would need<br>
to be built on top of a database / stats program.<br>
<br>
Thanks<br>
<br>
Craig<br>
<br>
<br>
<br>
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