[asterisk-biz] call centre software on asterisk

[Stephen Wingfield]

http://87.238.74.83/admin/
pbxware at bicomsystems.com
pbxware

Farzal,

The monies you mention are realistic.
You had not mentioned redundancy and failover but this could be included within such a framework. Would also be interested to know which handsets you had been looking at. More info will be needed such as the number of users.

We would be most interested in providing the pre-sales support to win such a bid and to start to deliver solutions to the region. References can be provided.

You may order an evaluation online in addtion to the online demo above.
Please do not hesitate to reply direct : steve 'at' bicomsystems . c*m

Thanking you,
Steve
  ----- Original Message ----- 
  From: Farzal Dojki 
  To: 'Commercial and Business-Oriented Asterisk Discussion' 
  Sent: Monday, November 06, 2006 11:27 AM
  Subject: [asterisk-biz] call centre software on asterisk


  Hi,

   

  One of our clients is looking for call centre software, and we can pay up to $200 - $300 per agent license depending on feature set and support terms. We do not have 'much' expertise in this area - what we do have is basic experience in installation and configuration of core asterisk and freepbx on FC4/FC5.

   

  We ourselves are telecom product reseller in Pakistan (See www.ubm.com.pk), so there is a possibility of future deals. 

   

  The product will be mostly used for customer service - such as insurance companies, security companies, banks, etc. So a very good inbound/outbound call management (MINUS the predictive dialer), basic CRM, medium level reporting, very good ACD, medium level IVR are some of the things that you should be able to configure. IVR and CRM 'design' can be charged on a per hour basis. Mostly analog lines will be terminating on channel side, and analog/voip will be used on agent side.

   

  Thanks,

  ----------------------------------------------------------
  Farzal Ali Dojki
  PK: 92-21-2635021-24 | US: 1-512-STAY-UBM
  Telecom :: Call Centre ::  Security :: Computing
  http://www.ubm.com.pk   farzal at ubm.com.pk  

   



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