[asterisk-biz] I am a prisoner of vonage

[Script Head]

My rule of dealing with any business that accepts credit cards is simple. If
there's a problem with my account, I place one call to customer service. If
my problem isn't resolved immediately, my next call is to my credit card
company to file a complaint and I always make sure they follow though with
it.

Many companies do not value their merchant accounts. If they did, their
customer service would be much better.

ScriptHead




On 1/18/06, list <list at ipmotel.net> wrote:
>
> Why not file a dispute w/ your CC company and do a charge back?
>
> -Jon
>
> ----- Original Message -----
> From: <asterisk_help at iwishi.nu>
> To: "Commercial and Business-Oriented Asterisk Discussion"
> <asterisk-biz at lists.digium.com>
> Sent: Wednesday, January 18, 2006 10:39 AM
> Subject: Re: [asterisk-biz] I am a prisoner of vonage
>
>
> > On Wed, 18 Jan 2006, Paul wrote:
> >> 12 days now. 3 times they have promised to escalate my cancellation
> >> request. They say that it can only be done by having someone from that
> >> department call me to confirm that I really wish to cancel. 3 messages
> >> entered via web portal produce a web page that says the message is
> >> accepted but not even one automated acknowledgement email(and yes - the
> >> address I use with them bypasses virus/spam filtering).
> >>
> >> But in spite of all this their billing system is functioning well and
> >> attempting to charge me for another month of service.
> >>
> >> The account was active about 18 months so there are no 1-year
> commitment
> >> issues involved here.
> >>
> >> I would strongly advise people to steer clear of vonage or any company
> >> that operates in such a fashion. You do not want to furnish credit card
> >> numbers to companies of this type.
> >
> > I had the same experience! Two years ago already. I even had to fight
> with
> > them for the two extra months they continued charging me. Fact is I
> never
> > got the money back, I just gave in. Hours and hours wasted trying to
> > cancel their services.
> >
> >
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