My rule of dealing with any business that accepts credit cards is simple. If there's a problem with my account, I place one call to customer service. If my problem isn't resolved immediately, my next call is to my credit card company to file a complaint and I always make sure they follow though with it.
<br><br>Many companies do not value their merchant accounts. If they did, their customer service would be much better.<br><br>ScriptHead<br><br><br><br><br><div><span class="gmail_quote">On 1/18/06, <b class="gmail_sendername">
list</b> <<a href="mailto:list@ipmotel.net">list@ipmotel.net</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Why not file a dispute w/ your CC company and do a charge back?
<br><br>-Jon<br><br>----- Original Message -----<br>From: <<a href="mailto:asterisk_help@iwishi.nu">asterisk_help@iwishi.nu</a>><br>To: "Commercial and Business-Oriented Asterisk Discussion"<br><<a href="mailto:asterisk-biz@lists.digium.com">
asterisk-biz@lists.digium.com</a>><br>Sent: Wednesday, January 18, 2006 10:39 AM<br>Subject: Re: [asterisk-biz] I am a prisoner of vonage<br><br><br>> On Wed, 18 Jan 2006, Paul wrote:<br>>> 12 days now. 3 times they have promised to escalate my cancellation
<br>>> request. They say that it can only be done by having someone from that<br>>> department call me to confirm that I really wish to cancel. 3 messages<br>>> entered via web portal produce a web page that says the message is
<br>>> accepted but not even one automated acknowledgement email(and yes - the<br>>> address I use with them bypasses virus/spam filtering).<br>>><br>>> But in spite of all this their billing system is functioning well and
<br>>> attempting to charge me for another month of service.<br>>><br>>> The account was active about 18 months so there are no 1-year commitment<br>>> issues involved here.<br>>><br>>> I would strongly advise people to steer clear of vonage or any company
<br>>> that operates in such a fashion. You do not want to furnish credit card<br>>> numbers to companies of this type.<br>><br>> I had the same experience! Two years ago already. I even had to fight with
<br>> them for the two extra months they continued charging me. Fact is I never<br>> got the money back, I just gave in. Hours and hours wasted trying to<br>> cancel their services.<br>><br>><br>> _______________________________________________
<br>> --Bandwidth and Colocation provided by <a href="http://Easynews.com">Easynews.com</a> --<br>><br>> asterisk-biz mailing list<br>> To UNSUBSCRIBE or update options visit:<br>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">
http://lists.digium.com/mailman/listinfo/asterisk-biz</a><br><br><br>_______________________________________________<br>--Bandwidth and Colocation provided by <a href="http://Easynews.com">Easynews.com</a> --<br><br>asterisk-biz mailing list
<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a><br></blockquote></div><br>