[asterisk-biz] I am a prisoner of vonage

[Jimmy Smith]

LOL you guys are funny..

I had several companies from porn to mainstream..

there was a trend back in the days where anyone would call visa /mc and just
say..  i didnt make that charge..

now get your heads out your.. and call vc /mc/amex..

they ARE defrauding you , complain. they will REACT or loose merchant
account.

ALL merchants have to be under 1% charge back ratio or have hard time
explaining.

now i had similar problem with a internet host that said. i NEED A FAX OF
that pdf we sent to your account email addy. thing is they fucked my dns so
i couldt even get it.. they never wanted to send elsewhere.

Guess what after 3 escalades. even talked to co owner. i said ok ill play
your game.
Called MC . chargebacked the 11 months. (3 1/2 where me trying to cancel
thyere shitty service)

so overall loosing 11 * 90$ + 25$*11 chargeback fees + the sale  could make
theyre heads bang on the wall and have better support/sales/billing or even
a darn little respect for the consumer.


my 0.02 ( dont worry i wont CB that )


On 1/18/06, Paul <ast2005 at 9ux.com> wrote:
>
> The thing about this that is most flagrant is that they don't require a
> confirmation call from a real person in order to open an account and
> start billing them. This is where consumer protection arms of state AG
> offices need to get agressive. They need to kick some ass. It is pure BS
> when companies will establish service without a live call but make it so
> hard to leave.
>
> If I operated this way, I would quickly lose my ability to take credit
> cards. I guess they assume that big companies don't abuse the privileges.
>
> Nathan C. Smith wrote:
>
> >Sounds like they hired somebody from AOL to lead that department.
> >
> >Also sounds ripe for a class action suit. ;)
> >
> >-----Original Message-----
> >From: Paul [mailto:ast2005 at 9ux.com]
> >Sent: Wednesday, January 18, 2006 9:12 AM
> >To: Commercial and Business-Oriented Asterisk Discussion
> >Subject: [asterisk-biz] I am a prisoner of vonage
> >
> >
> >12 days now. 3 times they have promised to escalate my cancellation
> request.
> >They say that it can only be done by having someone from that department
> >call me to confirm that I really wish to cancel. 3 messages entered via
> web
> >portal produce a web page that says the message is accepted but not even
> one
> >automated acknowledgement email(and yes - the address I use with them
> >bypasses virus/spam filtering).
> >
> >But in spite of all this their billing system is functioning well and
> >attempting to charge me for another month of service.
> >
> >The account was active about 18 months so there are no 1-year commitment
> >issues involved here.
> >
> >
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