[asterisk-biz] Want to hire someone to build out a dedicated * for ACD & hunting

[Matthew John Darnell]

Hello,

I am looking for someone to program an * box (we can load the OS, get it on
the internet etc.) with ACD functionality.

We will have Polycom phones - behind different NAT's - that will register
to  * via SIP.  We would like multiple companies on the same box (they
should not be able to see each other).  If that is an issue please let me
know.

Requirements:
1. Real time control panel for the administrators, who is logged in, who is
on a call - I looked at FOP, not sure if it can do that.
2. Reporting for the administrators.  How many calls etc.
3. We want round robin hunting, if an agent does not answer a call, they
will be logged out
4. Have multiple queues for different companies
5. Option to drop to a vm box after a certain amount of time
6. Custom MOH for each companies queue.
7. Have each queue answer calls for our SIP provider.  They can give us the
username/password for the SIP acccount associated with each queue
8. A document describing how to make changes.
9. Must use * real time - database integration

Nice to have:
1. A web interface for the agents to login/log out & view their status
2. Even better would be a system tray applet that could flash when they are
loggged out.  They could right click and get a menu that allows them to log
in & out.  Not sure if anyone has written something like that

I don't think there is anything really hard or anything that isn't already
around, I just want a pro to set it up for us.

Please provide quotes and any other information you find nessacary.

Thank you,
Thermal
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