[Asterisk-biz] (Fwd) A message from TerraCall

[Thameem Ansari]

I am trying to signup for Terra call thru their website but its not letting
me proceed with registration. I tried somany times and in final step after
selecing the package when I click submit, it came up with an error saying
that purchase should not exceed the maximum quantity or something similar to
that...Can anyone faced the same problem????

On 10/10/05, Atif Rasheed <atif at iphonica.com> wrote:
>
> Because its a grey route, callerid will never be passed. tryout white
> routes in the same price
>
> smbPBX wrote:
>
> > Seshu:
> > Thanks for the info. and heads up on the CDR problem.
> > Yes, I agree that one minute rounding could become expensive.
> >
> > I signed and configured Asterisk and it seems to work.
> > I haven't yet tried the call quality to India but while making some
> > test calls, I noticed no Caller ID was being passed.
> >
> > What is your experience with outgoing Caller ID from Asterisk?
> >
> > BTW, so far support from Adella has been very good!
> >
> > Thanks,
> > smbPBX
> >
> > On 10/6/05, *Kanuri, Seshu (Company IT)*
> > <Seshu.Kanuri at morganstanley.com
> > <mailto:Seshu.Kanuri at morganstanley.com>> wrote:
> >
> > I have suggested Terracall to this group a long time ago as a SIP
> > Service for Asterisk.
> >
> > I have been using terracall for the past 1 year.
> >
> > Their service is good and Adella Alamzan at adella at tech-terra.com
> > <mailto:adella at tech-terra.com>
> > is very responsive whenever we have issues.
> >
> > The main issue I have with their service is that several times the
> > calls,
> > Appear connected forever as per the CDR. So you may get CDR Entries
> > that shows that you have called Bombay for 120 minutes, whereas
> > infact
> > you have only tried to call.
> >
> > This is a problem with the freaking old Quintum/Cisco gatewas out
> > there
> > on the Grey route termination end they are using.
> >
> > But If you monitor such errors and inform Adella, you will get a
> > credit.
> > See the example below:
> >
> > From: Adella Almazan [mailto:adella at tech-terra.com
> > <mailto:adella at tech-terra.com>]
> > Sent: Saturday, August 27, 2005 5:42 PM
> > To: Kanuri, Seshu
> > Cc: support at tech-terra.com <mailto:support at tech-terra.com>
> > Subject: RE: RE: My card syas no balance, whereas I have $45 balance
> >
> > Seshu,
> > After investigation, we found that that the switch went through a
> > reset
> > on the day of your call in question which can at times cause a
> > call not
> > to hang up. I have credited your account by $13.63.
> > However, after continued research of your 1 minute call issues, these
> > were callback. Which means that there are two legs of the call and
> > since you answered the first leg of the call, you were correctly
> > charged. Even though the second leg did not answer, that is
> > beyond our
> > control. With callbacks, you are accepting both charges. Credit had
> > been given in the past but no longer because of the reduced rates
> > that
> > have been offered. The 55 cents credit will be left but note that you
> > will no longer receive credit for these calls. We suggest if this
> > is a
> > common problem, that you make the destination number the FROM
> > number so
> > that you don't run into this issue again.
> > Also, you must report within 24 hours as this allows us visibility to
> > the issue and allows us to find the problem quickly and fix. Anything
> > reported past this time cannot be guaranteed to be refunded.
> > Regards,
> >
> > --adella
> >
> >
> > The other issue I have is that their rounding is 1 Minute.
> > This would turn expensive, if you want to resell their services.
> >
> > Seshu Kanuri
> > --------------------------------------------------------
> >
> > NOTICE: If received in error, please destroy and notify
> > sender. Sender does not waive confidentiality or privilege, and
> > use is prohibited.
> > _______________________________________________
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> >
> >
> >
> >
> > --
> > Regards,
> >
> > smbPBX
> >
> >------------------------------------------------------------------------
> >
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> >
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