[Asterisk-biz] (Fwd) A message from TerraCall

[Atif Rasheed]

Because its a grey route, callerid will never be passed. tryout white 
routes in the same price

smbPBX wrote:

> Seshu:
> Thanks for the info. and heads up on the CDR problem.
> Yes, I agree that one minute rounding could become expensive.
>
> I signed and configured Asterisk and it seems to work.
> I haven't yet tried the call quality to India but while making some 
> test calls, I noticed no Caller ID was being passed.
>
> What is your experience with outgoing Caller ID from Asterisk?
>
> BTW, so far support from Adella has been very good!
>
> Thanks,
> smbPBX
>
> On 10/6/05, *Kanuri, Seshu (Company IT)* 
> <Seshu.Kanuri at morganstanley.com 
> <mailto:Seshu.Kanuri at morganstanley.com>> wrote:
>
>     I have suggested Terracall to this group a long time ago as a SIP
>     Service for Asterisk.
>
>     I have been using terracall for the past 1 year.
>
>     Their service is good and Adella Alamzan at adella at tech-terra.com
>     <mailto:adella at tech-terra.com>
>     is very responsive whenever we have issues.
>
>     The main issue I have with their service is that several times the
>     calls,
>     Appear connected forever as per the CDR. So you may get CDR Entries
>     that shows that you have called Bombay for 120 minutes, whereas
>     infact
>     you have only tried to call.
>
>     This is a problem with the freaking old Quintum/Cisco gatewas out
>     there
>     on the Grey route termination end they are using.
>
>     But If you monitor such errors and inform Adella, you will get a
>     credit.
>     See the example below:
>
>     From: Adella Almazan [mailto:adella at tech-terra.com
>     <mailto:adella at tech-terra.com>]
>     Sent: Saturday, August 27, 2005 5:42 PM
>     To: Kanuri, Seshu
>     Cc: support at tech-terra.com <mailto:support at tech-terra.com>
>     Subject: RE: RE: My card syas no balance, whereas I have $45 balance
>
>     Seshu,
>     After investigation, we found that that the switch went through a
>     reset
>     on the day of your call in question which can at times cause a
>     call not
>     to hang up.  I have credited your account by $13.63.
>     However, after continued research of your 1 minute call issues, these
>     were callback.  Which means that there are two legs of the call and
>     since you answered the first leg of the call, you were correctly
>     charged.  Even though the second leg did not answer, that is
>     beyond our
>     control.  With callbacks, you are accepting both charges.  Credit had
>     been given in the past but no longer because of the reduced rates
>     that
>     have been offered.  The 55 cents credit will be left but note that you
>     will no longer receive credit for these calls.  We suggest if this
>     is a
>     common problem, that you make the destination number the FROM
>     number so
>     that you don't run into this issue again.
>     Also, you must report within 24 hours as this allows us visibility to
>     the issue and allows us to find the problem quickly and fix.  Anything
>     reported past this time cannot be guaranteed to be refunded.
>     Regards,
>
>     --adella
>
>
>     The other issue I have is that their rounding is 1 Minute.
>     This would turn expensive, if you want to resell their services.
>
>     Seshu Kanuri
>     --------------------------------------------------------
>
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>
>
> -- 
> Regards,
>
> smbPBX
>
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