[Asterisk-biz] Need Asterisk auto dialer

[Matt Florell]

Hello,

VICIDIAL will do what you are describing. It is free and GPL and there
are several consultants that can install it for you on top of just
about any Asterisk installation.

http://astguiclient.sf.net

It can allow auto-dialing or manual dialing and the client app is
web-based and works on most modern web browsers on almost any
operating system.

MATT---

On 11/17/05, Mike Fedyk <mfedyk at mikefedyk.com> wrote:
> Matt Riddell wrote:
>
> >Mike Fedyk wrote:
> >
> >
> >>Immediate goal: Asterisk based predictive dialer for small outbound call
> >>center.
> >>
> >>
> >
> >Predictive being the operative word.  Predictive dialing requires some pretty
> >advanced algorhythms, some of which took me and a guy with a doctorate in
> >maths around 6 months to come up with.  Most dialers are actually just
> >responsive and do no prediction whatsoever.
> >
> >:)
> >
> >http://www.sineapps.com/sd.php
> >
> >
> I don't think we're quite big enough for this yet.  And the leads will
> probably need a bit of human interaction.  Just sending the number to
> the phone is a good step.  Then it needs to be noted what the outcome
> was, not interested, already got a loan, etc.
>
> "If we are talking to a human, it plays a message asking them to press 1
> to continue. If they press 1 it forwards the call to a call center staff
> member."
>
> I hope it has the feature to transfer to an operator if a human
> answers.  I'm sure you will see a large drop off when that canned
> message is played.
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