[Asterisk-biz] Nufone Support?

[Steve Totaro]

Steve Totaro wrote:

>He seemed to think it was funny that my paypal refund was going to an email
>account on a domain that I had sold.  He even gloated about having a good
>time trying to get it from them.  This was the reason for requesting the
>change in email address and password.  He claimed it was for security
>purposes but what else should I have to provide to prove who I am?  A
>username and password?  That's what I did but it wasn't enough.  When I
>asked what I could do to fix the problem I was ignored.  Now my refund is
>sitting in PayPal limbo or possibly even the guy who purchased my domain
has
>it.  Wouldn't even surprise me if he just kept the money after noting that
>emails to the address I signed up under had bounced back.
>  
>


Like I told you, how do I know that you are not some ex-employee trying 
to do damage?  If you would have came to me prior to selling your domain 
we could have worked something out....after the fact is not acceptable.

Ask many others that have wanted the same information changed, you were 
certainly not singled out.  Plus, when our new system launches, the info 
you wanted to change will require current email validation, which would 
not have helped your case, so you cannot blame it on our crappy system 
we have deployed at the moment.


Jeremy McNamara


I was not aware that I had to consult with you to work something out prior
to selling my domain, lmao at your little big man syndrome.  Its really
amazing that Capital One, Wachovia, ATT Universal Card, Redwood Merchant
Services, Sun Trust Bank, and even PayPal (just a few) all allowed me to
simply change my information after authenticating to their systems!

I am not really blaming your current or future crappy online system.  I am
blaming you personally.  Last I checked, a customer is required to keep
their passwords safe and protected.  

And finally you cannot honestly tell me that you believe that email is
secure?!?  Wouldn't it be likely that same "ex-employee trying to do damage"
would also have web based access to their old email account if the company
was so lacking in security as to not change their password with you (which
would probably be ignored or delayed for weeks)?  Or even have access to
change MX records to redirect all emails for that domain.  Your logic is
lacking at best.

It was not an ex-employee doing damage, it was the main man at
www.NuFone.net and his name is Jeremy.